Nick Bruni

As a Vendor Operations Specialist, I currently oversee and manage 90+ workflows processed by over 50 offshore employees that perform claims supportive functions on commercial claims for GRS.

• Managed vendor performance for GRS Claims, coaching contractors and enforcing QA, timeliness, inventory, and SLA targets, ensuring alignment with service objectives.
• Researched and analyzed vendor metrics, created dashboards/reports, and presented findings to vendors and leadership to drive improvements.
• Resolved complex vendor issues by coordinating cross-functional teams to restore operations and implement preventive measures.
• Designed and delivered vendor training, mentoring team and offshore staff to enhance accuracy, consistency, and productivity.
• Led detailed projects and implemented process improvements and automation (including AI driven solutions) to streamline workflows.

As Vendor Liaison, I helped run and manage a team of national network restoration vendors, ensuring compliance to SLAs and KPIs by formulating reports, identifying outliers and implementing strategies to ensure adherence.

• Streamlined reporting by creating an enhanced dashboard with improved metric tracking for better visibility.
• Communicated with corporate vendors on a daily basis, resolving a myriad of issues to ensure compliance and dispute resolution.
• Collaborated with Project Management of Product team to develop strategies enhancing program vendor efficiency and production.

As a Mitigation Specialist, I negotiated complex vendor agreements for high-impact projects while collaborating with strategic partners; overseeing complex vendor negotiations, assessing large‑scale project estimates, and directing customers through the full lifecycle of significant property loss claims

• Analyzed high-level estimates, guiding clients through large property loss processes to ensure effective claim resolutions.
• Facilitated workshops to enhance staff understanding of mitigation processes, improving overall team competency.
• Provided regular updates to clients on mitigation progress and tailored recommendations, fostering strong client relationships.
• Achieved top 10% in department for production and negotiated savings code since 2016