Nick Butterfly
Cullman
Summary
Dynamic restaurant operations manager driving efficiency and customer satisfaction. Expertise in leading front-of-house teams, optimizing inventory management, and resolving guest concerns. Proven ability to enhance service quality in high-volume environments.
Overview
11
11
years of professional experience
Work History
Front of House / Bar Manager
Outback Steakhouse
Cullman
10.2023 - Current
- Oversaw bar operations, managing inventory and ensuring timely restocking to meet demand
- Led and supervised front-of-house staff, enhancing operational efficiency and service quality
- Trained and mentored team members on service standards, fostering a knowledgeable and customer-focused team
- Addressed and resolved guest concerns to enhance satisfaction
- Facilitated scheduling and shift organization to maintain staffing levels
Assistant General Manager
Puckett’s BBQ
Cullman
08.2022 - 10.2023
- Coordinated restaurant operations and enhanced staff performance
- Oversaw inventory management, ordering processes, and cost control
- Oversaw scheduling, labor management, and shift coverage
- Resolved customer concerns to maintain positive guest experiences
- Supported hiring, training, and development of employees
Beverage Sales Representative
Gulf Distributing Company
Tanner
04.2019 - 08.2022
- Increased sales by effectively promoting products and upselling to existing customers
- Managed client accounts to foster strong customer relationships and drive repeat business
- Maintained optimal inventory levels and ensured strategic product placement to enhance visibility
- Managed routes and ensured timely service to accounts
Manager
Augusta's Sports Grill
Cullman
02.2015 - 04.2019
- Managed daily restaurant operations and staff supervision
- Coordinated scheduling, training, and employee performance management to enhance team effectiveness
- Maintained high standards of customer service, resulting in increased customer satisfaction
- Resolved customer issues promptly to foster a positive dining environment
- Maintained inventory and assisted with ordering and cost control
Education
University of North Alabama - Florence, Alabama
University of North Alabama
Florence, Alabama01-2007
High School - Cullman, Alabama
Cullman High School
Cullman, Alabama01-2004
Skills
- Beverage management
- High-volume sales
- Sales management
- Sales strategy
- Customer relationship management
- Inventory management
- Labor scheduling
- Operations control
- Team leadership
- Supervisory experience
- Vendor negotiation
- Conflict resolution
- Communication skills
- Multitasking
- Performance evaluation
- Interpersonal skills
- Customer service
Additional Information
Reliable and results-driven, Strong leadership and decision-making skills, Experienced in fast-paced, high-volume environments
Timeline
Front of House / Bar Manager
Outback Steakhouse
10.2023 - Current
Assistant General Manager
Puckett’s BBQ
08.2022 - 10.2023
Beverage Sales Representative
Gulf Distributing Company
04.2019 - 08.2022
Manager
Augusta's Sports Grill
02.2015 - 04.2019
University of North Alabama - Florence, Alabama
University of North Alabama
High School - Cullman, Alabama
Cullman High School