Nick Capps
Four Oaks,NC
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
10
10
years of professional experience
Work History
Team Service Manager
Cintas
Morrisville, NC
04.2024 - Current
- Led service operations, ensuring adherence to quality standards and customer satisfaction objectives.
- Developed and implemented training programs for team members to enhance service delivery and operational efficiency.
- Analyzed service performance metrics to identify areas for improvement and drive strategic initiatives.
- Coordinated cross-functional teams to streamline processes, improving response times and customer engagement.
Account Specialist-Senior Account Specialist
Cintas
Durham, NC
10.2020 - 04.2024
- Developed strong relationships with clients, enhancing customer satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline account management processes, increasing operational efficiency.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Store Manager
Hugo’s Car Wash/ Zips Car Wash
Raleigh, NC
07.2018 - 10.2020
- Led daily operations to ensure high-quality car wash services and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced efficiency and reduced operational costs.
- Analyzed customer feedback to develop strategies for service enhancement and retention.
- Managed inventory control, ensuring optimal stock levels of supplies and equipment.
- Oversaw scheduling to maximize workforce productivity during peak hours.
- Developed training programs to improve employee performance and service delivery standards.
Assistant Store Manager
Hibbett Sports
Smithfield, NC
03.2017 - 07.2018
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed staff in customer service techniques and product knowledge.
- Managed inventory levels, optimizing stock replenishment processes to reduce out-of-stock occurrences.
- Implemented promotional strategies to increase sales and enhance customer engagement.
- Coordinated visual merchandising efforts, maintaining appealing product displays that aligned with brand standards.
- Led team meetings to communicate goals, share best practices, and motivate staff performance.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the brand.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
Associates of Arts -
Johnston Community College
Smithfield, NC01-2017
Skills
- Proficient in Microsoft Excel, Word, Powerpoint, and Outlook
- Verbal and written communication
- Training and development
- Team leadership
- KPI analysis
Timeline
Team Service Manager
Cintas
04.2024 - Current
Account Specialist-Senior Account Specialist
Cintas
10.2020 - 04.2024
Store Manager
Hugo’s Car Wash/ Zips Car Wash
07.2018 - 10.2020
Assistant Store Manager
Hibbett Sports
03.2017 - 07.2018
Associates of Arts -
Johnston Community College