Nookkerra Butts
Decatur,Georgia
Summary
Experienced customer service professional adept at managing relationships, resolving complex issues, and leading teams in fast-paced environments. Skilled in order processing, complaint resolution, and client communication. Proven track record of streamlining operations, enhancing customer experiences, and achieving organizational goals. Seeking Customer Experience Specialist role at Oldcastle Infrastructure.
Overview
4
4
years of professional experience
Work History
Team Service Manager
Ed Voyles Acura
Chamblee, GA
07.2023 - Current
- Spearheaded customer service operations, improving client satisfaction by implementing effective service strategies
- Resolved complex customer service issues, reducing complaints by 15% and boosting loyalty
- Led team in enhancing service techniques and communication skills, improving overall service quality
- Increased service revenue by aligning team performance with company goals through collaboration
Service Advisor
Landmark Chrysler Dodge Jeep Ram of Atlanta
Chamblee, GA
01.2023 - 07.2023
- Assisted customers by managing service requests and delivering timely solutions
- Strengthened customer relationships by offering professional advice on vehicle maintenance and repair services
- Collaborated with internal teams to improve order accuracy and resolve service issues efficiently
Sales Consultant
Landmark Chrysler Dodge Jeep Ram of Atlanta
Chamblee, GA
06.2021 - 12.2022
- Consistently ranked in the top 5 sales consultants, driving revenue through exceptional customer service
- Qualified customer needs and provided tailored product solutions, contributing to over $2M in sales
- Negotiated purchase agreements and followed up on leads, enhancing customer satisfaction
Manager Trainee
Enterprise Rent-A-Car
Covington, GA
01.2021 - 06.2021
- Managed customer inquiries and escalations, ensuring swift issue resolution
- Implemented process improvements that optimized service efficiency and increased customer satisfaction
- Collaborated with cross-functional teams to enhance customer service operations
Education
Bachelor of Criminal Justice -
Georgia State University
Atlanta, GA05.2020
Skills
- Customer Relationship Management
- Order Management
- Handling Inquiries & Complaints
- Cross-Department Collaboration
- Sales & Service Support
- Problem Resolution
- Client Communication
- Data Entry & Management
- Multi-tasking in Fast-Paced Environments
- Skilled in Excel, Word, and PowerPoint
- Skilled in ERP and CRM systems
Technicalskillsandcertifications
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Customer Service Excellence Certification
- Skilled in ERP and CRM systems
Timeline
Team Service Manager
Ed Voyles Acura
07.2023 - Current
Service Advisor
Landmark Chrysler Dodge Jeep Ram of Atlanta
01.2023 - 07.2023
Sales Consultant
Landmark Chrysler Dodge Jeep Ram of Atlanta
06.2021 - 12.2022
Manager Trainee
Enterprise Rent-A-Car
01.2021 - 06.2021
Bachelor of Criminal Justice -
Georgia State University
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