Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Quote
Timeline
Cashier
Nick Carballo

Nick Carballo

Sales, Strategy And Operations Leader
Overland Park,KS.

Summary

Forward-thinking Senior Manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Adept at managing large teams of up to 10 managers with 90+ direct reports to accomplish challenging objectives. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Equipped with certificate from Yale School of Management in Leading Effective Decision Making, strong academic background, and extensive recognition for overall performance excellence. High degree of versatility with background in sales leadership, sales strategy, operations, and program management. Focused on continuous business and professional improvement.

Overview

11
11
years of professional experience
4
4
years of post-secondary education

Work History

Sr. Manager, Retail to Business Sales

T-Mobile
Overland Park, KS
08.2020 - Current
  • Led up to 9 sales teams and 90 sellers across North and Central U.S.
  • Team responsible for training, educating, and influencing frontline retail associates to qualify and close small and medium business opportunities in and around their retail footprint
  • Team delivered 37% YoY growth of small and medium business sales by training and motivating frontline associates to identify small and medium business customers and to deliver incremental value by proposing new wireless solutions
  • Established emphasis on team growth and development helping many individuals progress along their career path resulting in 18% of team receiving promotions in 2021
  • Embraced and led major change initiatives to help expand team's footprint into third party retailers requiring ability to influence 15 dealer owner/operators to invest in program

Sr. Manager, T-Mobile for Business Sales Programs

T-Mobile
Overland Park, KS
04.2020 - 08.2020
  • Managed team of 9 Sr. Program Managers, overseeing high-impact sales and service programs and providing thought leadership and innovation to enable sales growth
  • Key contributor in evolution and deployment of T-Mobile's Retail to Business Program upon merger of Sprint and T-Mobile consisting of $15M in labor alone
  • Took initiative to coordinate and execute role definition, training and development curriculum, compensation planning, and resource deployment of Retail to Business Program

Manager, Retail to Business Sales Strategy

Sprint
Overland Park, KS
09.2018 - 04.2020
  • Oversaw team with end-to-end responsibility of Sprint’s Retail to Business Operations and Sales Performance
  • Orchestrated sales strategy, performance management, quota setting, training and development, marketing, and merchandising for 120+ employee sales organization (Retail to Business Team) responsible for driving Small and Medium Business Sales through Sprint’s Retail Distribution
  • Regularly interfaced with Sprint’s Senior Vice President of Business Sales on Retail to Business Performance and status of Sales and CX Programs
  • Revitalized trajectory of SMB sales in Retail through deployment of “outside of the box” initiatives and disciplined change leadership; realized 52% YoY Growth of Business in Retail Sales in 2019
  • Nominated for Sprint’s most prestigious recognition, Circle of Achievement, awarded to top contributing individuals within organization as recognized by peers and leaders

Manager, Retail Channel Programs

Sprint
Overland Park, KS
05.2017 - 09.2018
  • Managed team responsible for strategy and implementation of in-store programs and processes that drove sales and service revenue in 4,000+ Company-Owned and Dealer-Owned Retail locations
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Developed sales tactics and positioning for Sprint’s emerging products to drive profitability through recurring service revenue and retention
  • Awarded Retention Bonus upon announcement of merger due to various high impact contributions to organization

Sr. Program Manager, Retail Sales Strategy

Sprint
Overland Park, KS
08.2013 - 05.2017
  • Formulated strategies and provided operational support for Sprint’s Retail Sales Channel including efforts in process improvement, operational excellence, customer experience, and performance management
  • Played integral role in strategy and development of Sprint’s universally adopted Sales, Service and Coaching Model for 10,000+ Retail Sellers
  • Key contributor in stand-up of Sprint’s Net Promoter Score Program
  • Systematized process to aggregate and act on feedback from front-line sales agents to improve in-store customer experience
  • Managed planning and execution of multiple large-scale trials aimed at sales and customer experience improvement in Retail

Assistant Branch Manager

Enterprise Holdings Inc., Rent-A-Car
St. Louis, MO
08.2010 - 07.2013
  • Participated in Enterprise's highly regarded Management Training Program across several branches in St. Louis Metro
  • Led several branches as Assistant Branch Manager, eventually co-leading largest branch in St. Louis Metro (400 vehicle fleet)
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Full responsibility and management of P&L
  • Built and nurtured relationships with new and existing corporate account
  • 3X Top Sales Performer, 52% of direct reports promoted, Top 5 B2B sales

Education

Bachelor of Science - Business Administration, Marketing

University of Missouri
Columbia, MO
08.2006 - 05.2010

Skills

Servant Leadership

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Affiliations

Big Brothers Big Sisters

United Way

Harvesters

Kohl's Cares for Kids

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Sr. Manager, Retail to Business Sales

T-Mobile
08.2020 - Current

Sr. Manager, T-Mobile for Business Sales Programs

T-Mobile
04.2020 - 08.2020

Manager, Retail to Business Sales Strategy

Sprint
09.2018 - 04.2020

Manager, Retail Channel Programs

Sprint
05.2017 - 09.2018

Sr. Program Manager, Retail Sales Strategy

Sprint
08.2013 - 05.2017

Assistant Branch Manager

Enterprise Holdings Inc., Rent-A-Car
08.2010 - 07.2013

Bachelor of Science - Business Administration, Marketing

University of Missouri
08.2006 - 05.2010

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