Nick Chapa
Almond,WI
Summary
Accomplished Parts Manager with a proven track record in the automotive and agricultural industries, enhancing inventory management and customer satisfaction. Expert in streamlining operations and mentoring teams for peak performance. Demonstrates exceptional problem-solving and customer service skills, achieving significant efficiency improvements and cost savings.
Overview
12
12
years of professional experience
Work History
Parts Manager
Service Motor Company
Stevens Point, WI
01.2023 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Parts Manager / Body Shop Production Manager
Stevens Point Auto Center
Stevens Point, WI
02.2021 - 12.2023
- Ordered parts for customers, repair shops, and service department for use in the automotive industry.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Supervised and trained staff on product knowledge and customer service.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Created detailed reports on department performance for upper management review, identifying areas of improvement and growth opportunities.
- Stayed up-to-date on industry trends and advancements in repair techniques, sharing knowledge with team members to ensure continuous improvement.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Reduced turnaround time for vehicle repairs with effective scheduling and prioritization of tasks.
- Streamlined workflow for increased efficiency by implementing a well-organized parts ordering system.
Parts Sales Assistant Manager
Scaffidi Motors
Stevens Point, WI
09.2012 - 01.2021
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Education
Organizational Leadership
Initiative One
Green Bay, WI05.2024
High School Diploma - General
Almond Bancroft
Almond, WI05.2011
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
- Goal Setting
- Customer Relations
- Staff Training
- Purchasing oversight
- Operations Management
- Performance Improvement
- Problem-Solving
- Employee Training
- Project Estimation
- Rule Enforcement
- Job Planning
- Status Reporting
- Energetic and Positive
- Estimating
- Teamwork and Collaboration
- Attention to Detail
- Team motivation
- Coaching and Mentoring
Languages
Spanish
Native or Bilingual
Timeline
Parts Manager
Service Motor Company
01.2023 - Current
Parts Manager / Body Shop Production Manager
Stevens Point Auto Center
02.2021 - 12.2023
Parts Sales Assistant Manager
Scaffidi Motors
09.2012 - 01.2021
Organizational Leadership
Initiative One
High School Diploma - General
Almond Bancroft