Nick Enbody
Tacoma,Washington
Summary
Proven track record in enhancing customer experience and streamlining operations, notably at Texas De Brazil. Expert in liquor, beer, and wine, coupled with exceptional customer service expertise, led to significantly reduced wait times and repeat patronage. Demonstrates strong multitasking and effective communication, ensuring operational excellence and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Bartender
Texas De Brazil
Tacoma, WA
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Restaurant Waiter
Black Angus
Lakewood, WA
08.1998 - 03.2020
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Education
Graduated -
Henry Foss
Tacoma, WA06.2000
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
Timeline
Bartender
Texas De Brazil
01.2022 - Current
Restaurant Waiter
Black Angus
08.1998 - 03.2020
Graduated -
Henry Foss