Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nick Farrell

Nick Farrell

Addison,TX

Summary

Passionate leader that thrives on innovation, change & technology.

Overview

7
7
years of professional experience

Work History

Hospitality Manager

Puttshack
Addison, TX
11.2023 - Current
  • Oversaw the execution of Challenge Holes & the Game Operation in Addison.
  • Lead a High Performance Team with a focus on Guest Experience.
  • Developed a system of KPI's that drive associate behaviors.
  • Created a culture of feedback that resulted in being #1 rated venue in the country.

Hospitality Manager

Puttshack
Atlanta, GA
03.2023 - 11.2023
  • Lead the Game operation as well as driving reviews and promoting guest feedback.
  • Implemented specific actions and goals to improve Pace of Play, taking average peak game time from 46 minutes to 36 minutes.
  • Developed and streamlined a highly effective Preventative Maintenance plan in addition to identifying data points that impact guest experience.

Hospitality Manager

Puttshack
Oakbrook Terrace, IL
08.2021 - 03.2023
  • Improved guest service by providing staff SOPs, feedback and individual coaching.
  • Drove growth for multiple service teams by continuously researching and implementing improved strategies to exceed business expectations.
  • Trained newly hired top talent to fill key leadership positions and maximize productivity.

Director of Business Operations

Genco Delivery LLC.
Romeoville, IL
04.2021 - 08.2021
  • Lead the development and training of a brand new staff following a massive turnover in employees.
  • Lead the team from last place to first place in one of the highest performing delivery stations in the country.
  • Oversaw payroll, scheduling, van maintenance and individual driver scores that directly correlate to the business's revenue.

Account Manager

State Farm
Tinley Park, IL
08.2020 - 04.2021
  • Answered incoming telephone calls to provide information about products, services, store hours, & policies.
  • Assisted customers by identifying needs & providing products that fit them individually.
  • Negotiated and closed deals with minimal oversight.
  • Specialized in financial services, personal liability umbrella insurance, & business insurance.

Manager

Jamo's Live
Mokena, IL
10.2019 - 08.2020
  • Cross-trained employees to work at 2 different locations. (Jameson's Pub & Jamo's Live)
  • Handled uniform purchases for 3 locations.
  • Maintained security scheduling across 3 locations.
  • Executed new training initiative to improve skills and develop employees across all positions.
  • Oversaw personnel recruitment, performance and scheduling.

Manager

Jameson's Pub
Frankfort, IL
02.2017 - 10.2019
  • Formerly responsible for hiring busboys, barbacks, hostesses, servers, bartenders and security.
  • Staff scheduling of 100+ employees.
  • Keep food comps low while maintaining sub 15 minute ticket times in a high volume kitchen.
  • Skilled with identifying fake IDs.
  • Able to keep the patrons and employees safe by running a tight security staff.
  • Created and implemented a server training system which has experienced a high success rate.

Education

Business

Joliet Junior College

Skills

  • Culture Creation
  • Influencing
  • Embracing Change
  • Long-Term Thinker

Affiliations

  • 2020 Gallup "Boss to Coach"
  • 2017 Nightclub and Bar Convention and Trade Show attendee.
  • 2017 National Restaurant Association attendee.

Timeline

Hospitality Manager

Puttshack
11.2023 - Current

Hospitality Manager

Puttshack
03.2023 - 11.2023

Hospitality Manager

Puttshack
08.2021 - 03.2023

Director of Business Operations

Genco Delivery LLC.
04.2021 - 08.2021

Account Manager

State Farm
08.2020 - 04.2021

Manager

Jamo's Live
10.2019 - 08.2020

Manager

Jameson's Pub
02.2017 - 10.2019

Business

Joliet Junior College

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Nick Farrell