Nick Farrell
Addison,TX
Summary
Passionate leader that thrives on innovation, change & technology.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
Puttshack
Addison, TX
11.2023 - Current
- Oversaw the execution of Challenge Holes & the Game Operation in Addison.
- Lead a High Performance Team with a focus on Guest Experience.
- Developed a system of KPI's that drive associate behaviors.
- Created a culture of feedback that resulted in being #1 rated venue in the country.
Hospitality Manager
Puttshack
Atlanta, GA
03.2023 - 11.2023
- Lead the Game operation as well as driving reviews and promoting guest feedback.
- Implemented specific actions and goals to improve Pace of Play, taking average peak game time from 46 minutes to 36 minutes.
- Developed and streamlined a highly effective Preventative Maintenance plan in addition to identifying data points that impact guest experience.
Hospitality Manager
Puttshack
Oakbrook Terrace, IL
08.2021 - 03.2023
- Improved guest service by providing staff SOPs, feedback and individual coaching.
- Drove growth for multiple service teams by continuously researching and implementing improved strategies to exceed business expectations.
- Trained newly hired top talent to fill key leadership positions and maximize productivity.
Director of Business Operations
Genco Delivery LLC.
Romeoville, IL
04.2021 - 08.2021
- Lead the development and training of a brand new staff following a massive turnover in employees.
- Lead the team from last place to first place in one of the highest performing delivery stations in the country.
- Oversaw payroll, scheduling, van maintenance and individual driver scores that directly correlate to the business's revenue.
Account Manager
State Farm
Tinley Park, IL
08.2020 - 04.2021
- Answered incoming telephone calls to provide information about products, services, store hours, & policies.
- Assisted customers by identifying needs & providing products that fit them individually.
- Negotiated and closed deals with minimal oversight.
- Specialized in financial services, personal liability umbrella insurance, & business insurance.
Manager
Jamo's Live
Mokena, IL
10.2019 - 08.2020
- Cross-trained employees to work at 2 different locations. (Jameson's Pub & Jamo's Live)
- Handled uniform purchases for 3 locations.
- Maintained security scheduling across 3 locations.
- Executed new training initiative to improve skills and develop employees across all positions.
- Oversaw personnel recruitment, performance and scheduling.
Manager
Jameson's Pub
Frankfort, IL
02.2017 - 10.2019
- Formerly responsible for hiring busboys, barbacks, hostesses, servers, bartenders and security.
- Staff scheduling of 100+ employees.
- Keep food comps low while maintaining sub 15 minute ticket times in a high volume kitchen.
- Skilled with identifying fake IDs.
- Able to keep the patrons and employees safe by running a tight security staff.
- Created and implemented a server training system which has experienced a high success rate.
Education
Business
Joliet Junior College
Skills
- Culture Creation
- Influencing
- Embracing Change
- Long-Term Thinker
Affiliations
- 2020 Gallup "Boss to Coach"
- 2017 Nightclub and Bar Convention and Trade Show attendee.
- 2017 National Restaurant Association attendee.
Timeline
Hospitality Manager
Puttshack
11.2023 - Current
Hospitality Manager
Puttshack
03.2023 - 11.2023
Hospitality Manager
Puttshack
08.2021 - 03.2023
Director of Business Operations
Genco Delivery LLC.
04.2021 - 08.2021
Account Manager
State Farm
08.2020 - 04.2021
Manager
Jamo's Live
10.2019 - 08.2020
Manager
Jameson's Pub
02.2017 - 10.2019
Business
Joliet Junior College