Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Harmer

Hastings,MI

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

6
6
years of professional experience

Work History

Sales Representative

Master Wireless
10.2023 - Current
  • Maintained top 5 in sales for the entire time I've worked for Master Wireless. (9,000+ per month).
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.


Production Supervisor

Bay Valley Foods
01.2023 - 06.2023
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.

Team Leader

U.S. Army Active Duty
08.2020 - 05.2022
  • Maintained over $1,500,000 in equipment with no loss.
  • Conducted ground reconnaissance and reported to leadership for strategic planning.
  • Supervised location, construction and concealment of infantry positions and equipment.
  • Successfully guided and supervised mine-clearing line charge loading team with no injuries or accidents.
  • Developed top talent by leading training initiatives for combat preparation.
  • Performed inspections to keep equipment in working order.

Team Leader

U.S. Army Active Duty
10.2017 - 08.2020
  • Conducted training to improve troops' abilities.
  • Assisted in development of weapons and tactics.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.

Education

BBA - Marketing And Strategy

Liberty University
Lynchburg, VA
11.2025

Bachelor of Science - Engineering Technology

DeVry University
Downers Grove, IL
05.2025

Skills

  • Customer Assistance
  • Store Opening and Closing
  • Product Merchandising
  • Contract Negotiations

Timeline

Sales Representative

Master Wireless
10.2023 - Current

Production Supervisor

Bay Valley Foods
01.2023 - 06.2023

Team Leader

U.S. Army Active Duty
08.2020 - 05.2022

Team Leader

U.S. Army Active Duty
10.2017 - 08.2020

BBA - Marketing And Strategy

Liberty University

Bachelor of Science - Engineering Technology

DeVry University

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Nicholas Harmer