Summary
Overview
Work History
Education
Skills
Timeline
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Nick Harmon

Harrisburg,PA

Summary

Dynamic Customer Service Representative with extensive experience at Walmart, recognized for enhancing customer satisfaction through active listening and problem resolution. Proven ability to upsell products, contributing to sales growth, while maintaining detailed records and fostering a positive service culture. Proficient in Microsoft Excel and adept at managing high-stress situations effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Walmart
Camp Hill, PA
07.2022 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Representative

Burger King
Lewisburg, PA
03.2019 - 07.2022
  • Assisted customers with inquiries, providing timely and accurate information.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Maintained knowledge of products and services to enhance customer satisfaction.
  • Documented customer interactions for future reference and quality assurance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Warrior Run High School
Turbotville, PA
06.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Microsoft Excel
  • Payment processing
  • Scheduling
  • Call management
  • Product knowledge
  • Paperwork processing

Timeline

Customer Service Representative

Walmart
07.2022 - Current

Customer Service Representative

Burger King
03.2019 - 07.2022

Warrior Run High School