Dynamic professional with expertise in customer relations and operations management. Proven track record of streamlining processes and enhancing client satisfaction through strategic planning and effective relationship building.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner
Epic by Nick Catering
Steamboat Springs, CO
10.2023 - Current
Cultivated and sustained client relationships to drive customer satisfaction and loyalty.
Streamlined catering operations, improving service delivery efficiency and workflow processes.
Managed inventory control, optimizing food procurement to reduce waste and ensure quality standards.
Trained and mentored staff on best practices in food safety and customer service protocols.
Head Chef
Otto Pint
Steamboat Springs, CO
11.2019 - 10.2023
Led culinary team in menu development and execution, enhancing dining experience.
Streamlined kitchen operations, improving food preparation efficiency and reducing waste.
Trained and mentored junior chefs, fostering skill development and teamwork.
Implemented quality control standards to ensure consistency and taste across all dishes.
Head Chef
Bacon Social House
Steamboat Springs, CO
11.2015 - 10.2019
Collaborated with suppliers to source high-quality ingredients, maintaining cost-effectiveness.
Designed seasonal menus that reflected current food trends and customer preferences.
Established health and safety protocols, ensuring compliance with regulations in kitchen operations.
Managed inventory levels effectively, optimizing stock rotation and minimizing spoilage.
Education
Associate of Arts - Culinary
Colorado Mountain College
Steamboat Springs, CO
05-2014
High School Diploma -
ThunderRidge
Highlands Ranch, CO
05-2009
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Business planning
Strategic planning
Project estimating
Operations management
Business management
Client service
Project management
Accomplishments
Collaborated with team of 15 in the development of Bacon Social House.
Cooked for multiple high profile customers for many types if events
Certification
Licensed business owner - 2023 till present
Certified Food service manager, Epic by Nick Catering - 2023 till present