Nick Horne
Kirkland
Summary
Reliable and upbeat Specialty Associate Team Leaders successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Specialty Associate Team Leader
Whole Foods Market
03.2021 - Current
- Supervised a team of 11 associates, ensuring high standards of customer service and product quality, resulting in a 5% increase in customer satisfaction scores
- Develop and implement new SOPs to improve operational efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitor and review KPIs to produce weekly business reports for Store Leadership.
Specialty Order Writer
Whole Foods Market
03.2020 - 03.2021
- Managed the ordering process for Specialty department, ensuring products were delivered on time and within budget
- Monitored inventory levels, created stock orders, and ensured proper inventory rotation to reduce spoilage and waste
- Address any inventory issues, such as missing or delayed products, by troubleshooting with vendors or working with the store team to find alternatives
- Adjust orders based on seasonal demand, promotions, or upcoming events that might influence product sales
- Build and create signage for promotional displays that comply with Whole Foods Market standards
Education
General Studies - Minor Biology
Columbia College of Missouri
Columbia, MO06.2020
Skills
- Innovation management
- Cross-functional coordination
- Budgeting and finance
- Manage inventory
- Retail metrics and goals
- Computer proficiency and Microsoft office
- Team collaboration
- Detail-oriented
- Strong communication and interpersonal skills
Accomplishments
Top Specialty team in the Pacific Northwest region in 2020.
Consistently chosen to pilot new programs for Whole Foods Market du8e to operational excellence.
Hobbies and Interests
- Gaming/ Esports
- Technology
- Sustainability
- Mental Wellness Practices
Languages
English
Spanish
Timeline
Specialty Associate Team Leader
Whole Foods Market
03.2021 - Current
Specialty Order Writer
Whole Foods Market
03.2020 - 03.2021
General Studies - Minor Biology
Columbia College of Missouri
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