Rinchen Wangmo
Portland,OR
Summary
Dynamic and results-oriented leader with extensive experience at Whole Foods, excelling in customer service and team management. Proven ability to enhance operational efficiency and drive sales through effective scheduling and training. Skilled in time management and fostering teamwork, consistently delivering exceptional service and support to both customers and staff.
Overview
10
10
years of professional experience
Work History
Specialty Associate Team Leader
Whole Foods Fremont
Portland, OR
07.2024 - Current
- Developed efficient scheduling processes to improve staff coverage during peak hours.
- Supported implementation of displays, enhancing customer engagement and sales opportunities.
- Collaborated with department leader to optimize workflow and enhance team productivity.
- Trained new hire on standard operating procedures and best practices.
- Monitored performance metrics to identify areas for improvement.
- Evaluated employee performance, providing constructive feedback for growth.
- Managed and motivated employees to be productive and engaged in work.
- Supported in hiring,Onboarding and Training New hire.
- Support with Production,Rolling new Process and catering during holidays.
Customer Service Team Leader
Whole Foods Bridgeport
Tigard, OR
11.2022 - 06.2024
- Trained new team members on policies, procedures, and effective communication techniques.
- Analyzed customer feedback trends to identify areas for service improvement and implement solutions.
- Managed high-volume call traffic while maintaining professionalism and service quality standards.
- Developed training materials for onboarding new team members, supervisor and ATL, improving consistency in customer service.
- Facilitated regular team meetings to discuss performance metrics and share best practices for customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated schedules and workloads for team members, optimizing resource allocation.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
Customer Service Associate Team Leader
Whole Foods Hollywood
Portland, OR
05.2016 - 06.2022
- Provided outstanding customer service by giving each customer immediate and undivided attention and fully following through on all customer questions and requests.
- Assisted supervisors in controlling customer flow and backed up lines to help reduce customer waiting time.
- Followed all proper procedures for customer check out; including handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs.
- Kept the Customer Service department clean, well stocked, and organized.
Prepared Foods Associate Team Leader
Whole Foods Hollywood
Portland, OR
05.2019 - 06.2021
- · Provided outstanding customer service by giving each customer immediate and undivided attention.
- Rotated, cleaned, and restocked hot and salad bar to maintain a fresh and appealing display for customers.
- Prepared a variety of foods for customers.
- Adhered to proper health, sanitation, and safe work practices.
- Followed department procedures to maintain supplies, backstock and coolers and to track product transfers and spoilage.
- Assist in hiring,Onboarding and Training new Hire.
- Printing menu,sign and tags .
- Running holidays catering order,Delegating production and packing
Education
High School Diploma -
Woodson Adult High School
Fairfax, VASkills
- Time management
- Reliable and responsible
- Multitasking Abilities
- Adaptable and flexible
- Customer service
- Teamwork and collaboration
- Team leadership
- Cash handling
- Goal driven
- Self motivation
Languages
Hindi
Professional Working
Nepali
Limited Working
Tibetan
Full Professional
Timeline
Specialty Associate Team Leader
Whole Foods Fremont
07.2024 - Current
Customer Service Team Leader
Whole Foods Bridgeport
11.2022 - 06.2024
Prepared Foods Associate Team Leader
Whole Foods Hollywood
05.2019 - 06.2021
Customer Service Associate Team Leader
Whole Foods Hollywood
05.2016 - 06.2022
High School Diploma -
Woodson Adult High School