Nick Klund
San Francisco,CA
Summary
Care coordination and healthcare operations professional with progressive experience in behavioral health program environments, including senior-level responsibilities in training, escalation support, and cross-functional care coordination. Adept at managing complex patient caseloads, optimizing care continuity across multidisciplinary teams, and resolving systemic barriers impacting treatment outcomes.
Overview
7
7
years of professional experience
Work History
Senior Care Navigator
Equip Health
08.2025 - Current
- Mentor and support new Care Navigators through onboarding, training, and ongoing guidance
- Assist team members in resolving complex patient situations and navigating escalated care concerns
- Provide cross-coverage support for Care Navigators during absences to ensure continuity of patient care
- Partner with multidisciplinary care teams to maintain smooth coordination across patient treatment plans
- Balance leadership and support responsibilities while independently managing a full patient caseload
- Identify and escalate barriers to care to support timely resolutions and positive patient outcomes
Care Navigator
Equip Health
01.2024 - 08.2025
- Served as a primary liaison between patients, families, and multidisciplinary care teams to support coordinated and effective treatment
- Conducted proactive and reactive outreach to address patient needs, concerns, and satisfaction throughout treatment
- Collaborated with provider teams to support continuity of care and smooth transitions across the patient journey
- Supported patients and families through ongoing communication, care coordination, and problem resolution
Program Coordinator
Thrive Wellness
10.2021 - 01.2024
- Assessed and identified programmatic needs for the mental health facility
- Oversaw recruitment processes, including screening and interviewing qualified staff
- Supervised floor staff involved in the day-to-day care of high-acuity patients
- Coordinated with families and support persons as necessary within the assigned program
Customer Support Specialist
Instacart
01.2021 - 09.2021
- Acted as the first point of contact for customers seeking assistance with application services
- Ensured customer satisfaction by providing professional and timely support
- Provided troubleshooting and technical assistance to customers
Account Manager
Barton Associates
07.2019 - 09.2020
- Increased sales opportunities by selling services to hospitals utilizing medical staffing services
- Developed client leads through cold-calling, networking, and other outreach methods
- Cultivated strong client relationships to earn continued business
Education
B.S. - Business Management, Minor: Entrepreneurship
University of Nevada
Reno, NV05.2020
Skills
- Care coordination & case management (behavioral health, high-acuity patients)
- Multidisciplinary care team collaboration
- Motivational interviewing (patient engagement & adherence support)
- Crisis intervention & de-escalation
- High-acuity patient triage & escalation management
- Remote care coordination & telehealth workflows
- Electronic Medical Records (EMR) systems
- Clinical documentation & care tracking
- Patient & family communication in treatment planning
- Care barrier identification & resolution
- Training, onboarding & peer mentorship
- Cross-coverage support in healthcare operations
Timeline
Senior Care Navigator
Equip Health
08.2025 - Current
Care Navigator
Equip Health
01.2024 - 08.2025
Program Coordinator
Thrive Wellness
10.2021 - 01.2024
Customer Support Specialist
Instacart
01.2021 - 09.2021
Account Manager
Barton Associates
07.2019 - 09.2020
B.S. - Business Management, Minor: Entrepreneurship
University of Nevada