Nick Knittel
Miami Lakes,FL
Summary
Process driven, goal oriented Executive Management, Operations and Finance professional with over twenty years of experience in operations management, financial planning and analysis and continuous process improvement. Proven ability to implement organizational initiatives that consistently grow market share, increase profitability and reduce operational costs in a high-paced environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
District Manager / General Manager
Miami, KW Property Management And Consulting
01.2016 - Current
- Report to Regional Vice Presidents
- Manage 10 direct reports overseeing over 100 employees assigned to client associations
- Provide leadership, guidance and support to on-site property managers within portfolio
- Develop trusted relationships with Boards of Directors to ensure client satisfaction and retention
- Assist and oversee the preparation and approval of up to $30 million in association budgets annually
- Advise managers and boards on association governance including meetings, elections, material alterations and violations of governing documents by owners, residents and tenants
- Develop high-performing teams through mentoring, coaching, training and counseling of employees to exceed expectations of boards and residents
- Collaborate with association attorneys, directors and managers on legal matters including claims, lawsuits and chapter 558 developer claims
- Improved screening process for new owners and tenants through the drafting, approval and implementation of a standardized list of disqualifiers for client association
- Assist managers and engineers in the preparation and validation of over a dozen preventive maintenance plans on association property, plant and equipment assets
- Serve as alternate instructor for VPs delivering advanced training on Company systems, policies and procedures; only current district manager serving in this capacity.
Vice President
McRoberts Protective Agency, Inc
01.2011 - 01.2015
- Eleven years of increasing levels of responsibility with a successful track record of strong performance and increases in revenue, net profit and market share through development and delivery of high-quality services to clients nationwide., Reported to the CEO
- Managed 12 direct reports overseeing a workforce of 1,200 seasonal employees that provided maritime security services to cruise, cargo and port authority clients in 16 deepwater ports throughout the U.S
- And the Caribbean
- Responsible for the diversification of client base and overall revenue growth
- Achieved peak market share of 70% in cruise vertical market and revenues of $30 million
- Authored risk-based assessments and operational procedures for consulting clients such as
- Port of New Orleans and Kai Tak Cruise Terminal, Hong Kong, SAR, China
- Performed competitive market analysis of service providers in Europe in order to determine viability of international expansion
- Designed exhibition booth and attended various sales related conventions in support of strategic marketing plans
- Worked with internal IT and external partners to bring revenue-generating services to market for external clients and technology solutions to internal clients.
Vice President
01.2008 - 01.2011
- Reported to the CEO
- Managed 12 direct reports overseeing a 1,000 seasonal employee workforce that provided maritime security services to cruise, cargo and port authority clients in 13 deepwater ports throughout the U.S
- And Caribbean
- Developed three-year strategic marketing plans that were updated annually to support organizational goals
- Excellence in client relationship management and customer service resulted in double-digit growth in existing markets and award of additional service locations
- Member of the cross-functional team that successfully deployed an applicant tracking system (ATS) company-wide
- Authored over 100 risked-based assessments of client business operations and facilities; developed SOPs to address areas of concern identified in assessment phase of consulting projects.
Director
01.2006 - 01.2008
- Reported to the EVP, Maritime Business Development
- Managed 10 direct reports overseeing anseasonal employee workforce that provided maritime security services to cruise, cargo and port authority clients in 11 deepwater ports throughout the U.S
- And Caribbean
- Developed a Balanced Scorecard with a system of Quality Metrics and Key Performance
- Indicators (KPIs) to monitor business processes and drive improvement initiatives
- Drove the annual budgeting process for the division and consistently exceeded forecasts through sound P&L management, financial planning and cost control
- Performed incremental cost analysis for services to be rendered, return on investment (ROI) and net present value (NPV) analysis on the purchase of capital equipment valued at over $10 million, demand forecasting and analysis of financial statements
- Aligned business goals with operating procedures by establishing annual managers meeting program, bi-weekly conference call program with subordinate managers, continuous improvement of employee training programs and establishment of administrative and operational SOP handbooks.
Manager
01.2004 - 01.2006
- Reported to the Vice President, Maritime Operations
- Managed 3 direct reports overseeing a 400 seasonal employee workforce that provided maritime security services to cruise and cargo clients in two ports in South Florida
- Standardized and improved operational and administrative processes (recruiting, hiring, training, scheduling, payroll, operations) through the use of various quality tools (PDSA
- Cycle, Lean Six Sigma, Statistical Process Control)
- Developed a series of metrics to establish baseline data on prohibited item detections and security incidents
- Developed an MS Access relational database and processes to improve the accounting, maintenance cost tracking and deployment of business unit assets.
Captain
United States Army
01.1999 - 01.2003
- Reported to the Battery Commander
- Second-in-Command of a 60-soldier Field Artillery Battery in an elite rapid-deployment unit
- Key Responsibilities: Management of the unit’s maintenance, training, and unit movement programs
- Aligned unit’s objectives with training program resulting in a 90% completion rate of evaluated missions to standard, best in the battalion
- Maintained a 96% Operational Readiness Rate on $8.4 million worth of equipment, best in the battalion
- Executed more range training exercises than any other lieutenant in the battalion, 1 of 17 officers, through demonstrated proficiency in analyzing training objectives, planning, and executing training events
- Commended by the Brigade Commander for thorough analysis and planning of unit movement requirements such as load planning, logistics, and hazardous materials packaging and documentation for deployments via rail, air, and sea at various levels of the organization.
Education
Master of Business Administration - Corporate Finance and Quality Management
University of Miami
Coral Gables, FL2004
Bachelor of Business Administration - Management Information Systems
Florida International University
Miami, FL1998
Skills
- Operations
- Leadership
- Strategic Planning
- Chapter 558 Process
- Continuous Process Improvement
- Statistical Process Control
- P&L Responsibility
- Financial Planning and Analysis
- Capital Budgeting
- Project Management
- Preventive Maintenance
- Contract Negotiations
- RFP Proposal Preparation
- Hospitality & Customer Service
- Strategic Analysis
- Professional Relationships
Certification
- Licensed Community Association Manager
- GPRO Operations & Maintenance Essentials
- Six Sigma Green Belt
- Certified Company, Vessel and Facility Security Officer
Languages
Spanish
Limited Working
Timeline
District Manager / General Manager
Miami, KW Property Management And Consulting
01.2016 - Current
Vice President
McRoberts Protective Agency, Inc
01.2011 - 01.2015
Vice President
01.2008 - 01.2011
Director
01.2006 - 01.2008
Manager
01.2004 - 01.2006
Captain
United States Army
01.1999 - 01.2003
Master of Business Administration - Corporate Finance and Quality Management
University of Miami
Bachelor of Business Administration - Management Information Systems
Florida International University
- Licensed Community Association Manager
- GPRO Operations & Maintenance Essentials
- Six Sigma Green Belt
- Certified Company, Vessel and Facility Security Officer
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