Nick Lopez
Wyoming
Summary
Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of meeting productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Call Center Customer Service Representative
Peckham National Passport Information Center, Teksystems
04.2025 - Current
- I work as a subcontractor for a company engaged in a project with TEKsystems for Peckham at the National Passport Information Center. In my role, I provide accurate and timely information to individuals applying for U.S. passports, ensuring efficiency and clarity throughout the process. My expertise in passport products allows me to assist applicants effectively, helping them navigate requirements with confidence.
Account Specialist
Spectrum (Charter Communication LLC)
03.2021 - 06.2024
- Respond to inbound calls with a focus on delivering an exceptional customer experience, demonstrating in-depth product knowledge, and identifying opportunities for retention and upselling to offer comprehensive home solutions. Continuously adapt to order entry processes while efficiently navigating two billing systems to ensure accurate updates to customer packages, providing them with the appropriate service and pricing.
Learning Ambassador
Amazon Fulfillment Center
05.2020 - 02.2021
- Streamlined processes to minimize delays, while successfully training team members on best practices and established protocols. Delivered constructive feedback through positive reinforcement to encourage, motivate, and enhance the confidence of associates. In a short period, demonstrated leadership and growth, advancing to the role of Learning Ambassador, where I further contributed to the development and success of the team.
Education
Associate's degree - Liberal Arts & Sciences, Computer Science
Grand Rapids Community College
Wyoming, MI06.2020
Skills
- Accounting
- Pricing
- Salesforce
- Account Management
- CSG Biller
- Order Entry
- Upselling
- Sales
Timeline
Call Center Customer Service Representative
Peckham National Passport Information Center, Teksystems
04.2025 - Current
Account Specialist
Spectrum (Charter Communication LLC)
03.2021 - 06.2024
Learning Ambassador
Amazon Fulfillment Center
05.2020 - 02.2021
Associate's degree - Liberal Arts & Sciences, Computer Science
Grand Rapids Community College
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