Nicholas Marinkovich
Olalla,WA
Summary
Client-focused Business Manager and Sales Executive offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
6
6
years of professional experience
Work History
Business Manager
DyeTech INK
Olalla, WA
03.2017 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
Area Coordinator and Direct Sales
Vantage Marketing
Philadelphia, PA
05.2018 - 08.2018
- Generated and Closed 70 new accounts through door to door sales
- Put together sales proposals and contracts.
- Inquired about current service levels and offered upgrades.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Room Operations Intern
Grand Hyatt Seattle & Olive 8
Seattle, WA
05.2017 - 08.2017
- Managed the front desk, guest services, and assisted with HR, Security, Housekeeping, and Hotel
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Front Desk Agent
Hyatt Regency
Bellevue, WA
05.2016 - 08.2016
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor’s Degree - Hospitality Business Management
Washington State University
Pullman, WA05.2019
Skills
- Performance Monitoring and Evaluation
- Project Management
- Problem Anticipation and Resolution
- Sales and Marketing
- Business Leadership
- Verbal and Written Communication
- Client Relationship Management
- Originality and Creativity
- Lead Generation
- Issue Resolution
- Customer Service
- Program Optimization
Timeline
Area Coordinator and Direct Sales
Vantage Marketing
05.2018 - 08.2018
Room Operations Intern
Grand Hyatt Seattle & Olive 8
05.2017 - 08.2017
Business Manager
DyeTech INK
03.2017 - Current
Front Desk Agent
Hyatt Regency
05.2016 - 08.2016
Bachelor’s Degree - Hospitality Business Management
Washington State University