Summary
Overview
Work History
Education
Skills
Timeline
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NICK MARSHALL

City Of Saint Peters,MO

Summary

With a proven track record at Protective, I excel in claims investigation and customer service, enhancing claim resolution efficiency by managing over 250 claims monthly. My critical thinking and active listening skills have significantly improved team performance and client satisfaction, showcasing my ability to lead and innovate in challenging environments.

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

12
12
years of professional experience

Work History

Automotive Claims Adjuster

Protective
05.2023 - Current
  • Prepared detailed reports by compiling findings from investigations and analysis of claims.
  • Educated policyholders on coverage details to clarify expectations and responsibilities.
  • Monitored changes in insurance laws for updates that impact claims handling.
  • Evaluated claims for accuracy and completeness for prompt resolution of disputes.
  • Improved claim resolution times by efficiently managing a caseload of 250+ claims per month.

Automotive Service Writer

Pundmann Motor
08.2017 - 04.2023
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Facilitated open communication between sales staff and service department during vehicle handovers or trade-ins evaluations.
  • Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.

Trainer/Retail Cashier

Mid-West Petroleum
01.2015 - 08.2017
  • Conducted assessments, identifying skill gaps and tailoring training solutions.
  • Developed engaging training materials by collaborating with subject matter experts.
  • Implemented feedback mechanisms for continuous improvement in training programs.
  • Improved employee retention with comprehensive onboarding programs.

Shift Leader

Taco Bell
01.2013 - 07.2015
  • Improved team performance with regular feedback sessions and targeted skill development initiatives.
  • Developed action plans to address operational challenges, resulting in cohesive team environment.
  • Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
  • Motivated staff through recognition programs, fostering a positive workplace culture and increasing morale.

Assembly Line Worker

Man Power
09.2012 - 12.2012
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

Education

High School Diploma -

Parkway South
Manchester MO
05-2009

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Highly motivated
  • Automobile claims specialist
  • Customer service
  • Multitasking and organization
  • Verbal and written communication
  • Data entry
  • Claims negotiation
  • Computer skills
  • Claims evaluation

Timeline

Automotive Claims Adjuster

Protective
05.2023 - Current

Automotive Service Writer

Pundmann Motor
08.2017 - 04.2023

Trainer/Retail Cashier

Mid-West Petroleum
01.2015 - 08.2017

Shift Leader

Taco Bell
01.2013 - 07.2015

Assembly Line Worker

Man Power
09.2012 - 12.2012

High School Diploma -

Parkway South

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