NICK MARTIN
Atlanta,GA
Summary
Transportation-network operations professional overseeing high-volume execution of over 200 movements and 100 assets. Proven track record in performance monitoring, risk identification, and service recovery during disruptions, coupled with strong cross-functional coordination to ensure seamless operations and client satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Flight Controller
Wheels Up Experience, LTD
Atlanta, GA
03.2023 - 04.2026
- Oversaw day-to-day execution of a national transportation network encompassing 200+ scheduled movements and 100+ assets while balancing safety, service, regulatory, and business requirements.
- Monitored operational performance, identified emerging risks, and initiated corrective actions to ensure reliable execution from departure through completion.
- Led contingency planning and service recovery during severe weather and schedule disruptions, adapting plans in real time to reduce operational impact and preserve mission completion.
- Coordinated maintenance, logistics, customer service, field operations, flight crews, and third-party providers to eliminate execution barriers, align priorities, and ensure service delivery.
- Coordinated across maintenance, logistics, customer service, field operations, flight crews, and third-party providers to remove execution barriers, align priorities, and protect service delivery.
- Coordinated international requirements and third-party handling for operations to Canada, Mexico, and The Bahamas, including customs and immigration readiness.
- Conducted post-operation audits to validate documentation and regulatory compliance before issuing final authorization.
Mission Planner
Wheels Up Experience, LTD
Atlanta, GA
12.2022 - 03.2023
- Coordinated with operations, maintenance, logistics, customer-facing teams, and external partners to effectively resolve constraints, enhancing readiness for complex domestic and international trips.
- Reviewed next-day operating plans and conducted feasibility assessments to proactively identify risks in safety, regulatory, resource, customs, and execution areas, preventing service disruptions.
- Maintained timely stakeholder communication in a deadline-driven environment, translating operational issues into actionable plans and facilitating documented handoffs.
Customer Service Representative
Signature Flight Support
Atlanta, GA
08.2022 - 12.2022
- Provided assistance to customers in making flight reservations and addressing general inquiries at the service desk.
- Managed customer check-in processes and boarding procedures efficiently.
- Collaborated with flight crews to facilitate seamless boarding and enhance overall passenger experiences during flights.
- Processed service transactions in SigNet with accurate pricing and operational data, enhancing billing accuracy and facilitating effective vendor coordination for improved customer satisfaction.
- Coordinated fuel, transportation, lodging, catering, and customs support for service requests from customers, flight crews, vendors, and field teams, ensuring seamless operations and customer satisfaction.
Education
Bachelor of Science - Professional Flight Management
Auburn University
Auburn, AL01-2021
Skills
- Flight Operations Management
- Logistics management
- International operations
- Performance monitoring
- Performance Metrics Analysis
- Process improvement
- Contingency planning
- Cross-functional coordination
- Service execution
- Triage resolution
- Client & Stakeholder Communication
Certification
FAA Commercial Pilot Certificate | Multi-Engine Land, Instrument Airplane
Timeline
Flight Controller
Wheels Up Experience, LTD
03.2023 - 04.2026
Mission Planner
Wheels Up Experience, LTD
12.2022 - 03.2023
Customer Service Representative
Signature Flight Support
08.2022 - 12.2022
Bachelor of Science - Professional Flight Management
Auburn University