Nick Mckenzie
San Jose,CA
Summary
Professional with solid background in providing exceptional customer service and support. Adept at team collaboration and achieving results, ensuring seamless operations and customer satisfaction. Skilled in communication, problem-solving, and adapting to changing needs, making positive impact on any team. Reliable and flexible, consistently delivering high-quality service and contributing to productive work environment.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Social Service Asst/Driver
Pacific Hills Post Acute
Morgan Hill, CA
05.2024 - Current
- Complete angel rounds
- Create a progress note and document professionally
- Send HMO Clinicals to the insurance case managers for patients
- Completed assessments
- issued NOMNC
- schedule doctor appointments for patients
- Coordinated patient transportation scheduling and managed appointment logistics to ensure timely care delivery.
- Communicated effectively with patients, families, and healthcare providers to resolve scheduling conflicts and urgent needs.
- Entered and maintained accurate care plans and patient records including glasses, dentures, and hearing aids.
- Processed insurance-related transportation forms and expedited PCS documentation to facilitate patient services.
- Conducted admission and discharge surveys to support patient care continuity.
- Captured photographic documentation of residents and medical aids to assist clinical records.
- Ensured timely and safe transportation of residents to appointments and activities.
Caregiver
Grandpa
San Jose, CA
01.2020 - 01.2024
- Monitored vital signs and behaviors, providing detailed reports to healthcare supervisors to support care plans.
- Assisted with medication administration and wound care to promote health and recovery.
- Supported daily living activities including mobility assistance and meal preparation to enhance comfort.
- Observed and documented significant health changes to inform ongoing care adjustments.
Driving Instructor
Forward Driving School
Campbell, CA
01.2016 - 01.2020
- Maintained accurate student records and documented progress to comply with state requirements.
- Developed and implemented curriculum to enhance student learning and driving skills.
- Evaluated student performance and provided constructive feedback to improve driving competency.
- Stayed current with state driving laws and regulations to ensure compliance.
- Designed driving routes and practice scenarios to build student confidence behind the wheel.
Driver
Lor-Van Manufacturing
Santa Clara, CA
01.2014 - 01.2015
- Coordinated efficient delivery routes to optimize schedules and meet deadlines.
- Maintained high safety standards by adapting driving to road and traffic conditions.
- Handled load balancing and ensured secure transport of goods.
- Upheld professionalism and discretion when interacting with clients.
Administrative Assistant
Flextronics
Morgan Hill, CA
01.2012 - 01.2014
- Managed vendor and contractor communications to coordinate orders and service activities.
- Developed and maintained spreadsheets and databases to track performance and shipping schedules.
- Provided administrative support including scheduling and documentation to enhance operational efficiency.
- Trained new employees on company policies and administrative procedures.
Scheduler/Dispatcher/Administrative Assistant
LJ engineering and manufacturing
Santa Clara, CA
01.2007 - 01.2010
- Scheduled job orders and dispatched drivers to optimize delivery routes and operational flow.
- Developed and updated spreadsheets to monitor and report on performance metrics.
- Trained new employees on company standards and administrative processes.
- Coordinated parts movement within the shop to support production schedules.
Carpenter's Assistant/Laborer
Creative Remodeling
Campbell, CA
01.2002 - 01.2007
- Prepared materials and assisted with installations to support remodeling projects.
- Maintained clean and safe job sites by managing debris and organizing tools.
- Collaborated with team members to maximize productivity using appropriate tools and materials.
Education
High school diploma -
Leigh High School
San Jose, CA01-2000
Skills
- Fast learner
- Communication skills
- Medical scheduling
- Insurance verification
- Scheduling transport
- Administrative experience
- Attention to detail
- Organizational skills
- Teamwork
- Data entry
Certification
Driver's License
Timeline
Social Service Asst/Driver
Pacific Hills Post Acute
05.2024 - Current
Caregiver
Grandpa
01.2020 - 01.2024
Driving Instructor
Forward Driving School
01.2016 - 01.2020
Driver
Lor-Van Manufacturing
01.2014 - 01.2015
Administrative Assistant
Flextronics
01.2012 - 01.2014
Scheduler/Dispatcher/Administrative Assistant
LJ engineering and manufacturing
01.2007 - 01.2010
Carpenter's Assistant/Laborer
Creative Remodeling
01.2002 - 01.2007
High school diploma -
Leigh High School