Nick Osborn
Hooper,NE
Summary
Professional with strong background in managing product lifecycles and driving project success. Skilled in agile methodologies, stakeholder management, and roadmap development. Focused on team collaboration, adapting to changing needs, and delivering tangible results. Known for clear communication, strategic planning, and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Product Owner
Mosaicx
08.2020 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Launched web-based design tool that reduced development time by 20%.
- Partnered with management team on staffing models to ensure timely delivery of the product roadmap
Sales Engineer
West Technology Group
12.2019 - 08.2020
- Established relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
Business Solutions Architect
West Corporation
03.2016 - 12.2019
- Designed data-driven strategies for process improvements, leading to significant cost savings and enhanced customer satisfaction.
- Bridged gaps between technical and non-technical stakeholders by effectively communicating complex concepts in accessible language.
- Implemented effective solutions by collaborating with cross-functional teams to address business challenges and improve overall performance.
- Enhanced user experience by designing intuitive solutions that simplified complex tasks while meeting functional requirements.
- Identified and implemented performance improvements for large revenue clients.
Client Relationship Manager
West Corporation
12.2009 - 03.2016
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Assessed client needs and developed plans to adequately address current and future objectives.
Education
Bachelor of Arts - Business Administration
Skills
- Release planning
- Business Analysis
- Product Backlog Management
- Roadmap development
- Agile methodology
Timeline
Product Owner - Mosaicx
08.2020 - Current
Sales Engineer - West Technology Group
12.2019 - 08.2020
Business Solutions Architect - West Corporation
03.2016 - 12.2019
Client Relationship Manager - West Corporation
12.2009 - 03.2016
University of Nebraska, Lincoln - Bachelor of Arts, Business Administration
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