Nick Ou
Barstow,United States
Summary
Results-driven retail and B2B sales leader with 5+ years of experience, currently serving as an Assistant Manager. Proven at optimizing store operations, improving cash and inventory accuracy, and executing merchandising and promotional strategies that increase revenue. Strong track record of coaching and developing teams, resolving customer issues quickly, and building long-term client relationships to drive repeat business and operational efficiency.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Circle K
Barstow, CA
02.2025 - Current
- Managed daily store operations, ensuring performance and service standards are met.
- Oversee cash reconciliation and deposits, reducing discrepancies.
- Conduct inventory counts, analyze sales trends, and adjust orders.
- Implement merchandising strategies and targeted promotions to increase sales.
- Train and coach employees on customer service and equipment procedures.
- Coordinate with vendors and enforce safety compliance.
- Achieved a 95% customer satisfaction rating through exceptional service.
Customer Service Representative
Circle K
Barstow, CA
02.2025 - 03.2025
- Delivered fast, friendly, and accurate point-of-sale service to customers.
- Processed cash and card transactions and completed end-of-shift reconciliations.
- Restocked inventory, maintained store cleanliness, and supported promotional execution.
- Promoted loyalty program and upsold complementary products to increase basket value.
- Cross-trained across departments to support peak operations.
Customer Service Representative
Chevron
Barstow, CA
04.2024 - 01.2025
- Provided friendly, efficient customer service and resolved issues to maintain loyalty.
- Handled payment transactions, ensured register accuracy, and completed daily reconciliations.
- Maintained store cleanliness and merchandising standards to support sales and brand image.
- Supported team coordination during busy shifts and contributed to training new hires.
Outside Sales Manager
All Above Fiber
Corona, CA
06.2023 - 10.2023
- Developed and executed sales plans that aligned with company goals.
- Presented solutions that addressed client needs, closing deals faster.
- Provided after-sales support and coached team members to improve performance.
- Built client relationships, delivered product demos, and negotiated contracts.
- Trained and mentored sales staff on engagement and relationship building.
Outside Sales Representative
Kast
Victorville, CA
03.2023 - 09.2023
- Conducted door-to-door sales and tailored product presentations.
- Generated leads through market research and territory planning.
- Exceeded weekly and monthly quotas using consultative selling techniques.
- Collaborated with team members to refine sales strategies.
Trimmer
Glorieta Management Group Inc
Adelanto, CA
03.2021 - 07.2021
- Executed precision cutting techniques to ensure high-quality results in project deliverables.
- Implemented safety procedures to promote a secure work environment and reduce workplace incidents.
- Performed regular equipment maintenance to enhance operational efficiency and prolong machinery lifespan.
- Conducted quality control inspection to guarantee products met industry standards and customer specifications.
- Optimized time management strategies to improve workflow efficiency and meet project deadlines.
Customer Service Representative
Target
Hollywood, CA
09.2015 - 01.2016
- Delivered friendly, accurate point-of-sale service and handled cash and card transactions with a focus on register accuracy.
- Resolved customer questions and complaints efficiently, improving satisfaction and repeat business.
- Assisted with restocking, merchandising, and executing promotions to support sales targets.
Team Member/Cashier
Jack in the Box
05.2013 - 04.2014
- Operated POS system and managed cash handling with accurate end-of-shift reconciliations.
- Prepared food and maintained sanitation and safety standards during high-volume periods.
- Assisted in onboarding and supporting new team members to ensure consistent service quality.
Education
Electrical and Computer Engineering
National University
La Jolla, CA01-2030
Skills
- Customer Service Skills
- Money Handling
- Team Leadership
- Retail Operation Management
- Promotional Planning
- Multitasking and Organization
- Workplace Safety Compliance
- Product and Service Sales
- Inventory Management
- Financial Reporting
- Fast Food Experience
- B2B Sales Experience
Timeline
Assistant Manager
Circle K
02.2025 - Current
Customer Service Representative
Circle K
02.2025 - 03.2025
Customer Service Representative
Chevron
04.2024 - 01.2025
Outside Sales Manager
All Above Fiber
06.2023 - 10.2023
Outside Sales Representative
Kast
03.2023 - 09.2023
Trimmer
Glorieta Management Group Inc
03.2021 - 07.2021
Customer Service Representative
Target
09.2015 - 01.2016
Team Member/Cashier
Jack in the Box
05.2013 - 04.2014
Electrical and Computer Engineering
National University