NICK RILEY
Snellville,Ga.
Summary
Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory, and reporting. Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Hardworking technician bringing 20 + years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Diligent Lead Technician with proven ability to lead technical teams in complex projects. Developed and implemented troubleshooting procedures, resulting in increased efficiency and reduced downtime. Demonstrated expertise in problem-solving and team management.
Overview
2026
2026
years of professional experience
Work History
Lead Technician
Mastec Advanced Technologies
01.2015 - Current
- Meets with technicians on regular basis to develop on-going partnership through weekly tech meetings, assisting in field and interacting in parking lot.
- Conducts training utilizing company’s safety, quality, and customer service practices, policies, and standards.
- Promotes teamwork, company’s mission and operational goals.
- Ensures that all OSHA requirements are met and adhered to.
- Responsible for utilizing/developing on-going systems that and meets both company and client standards.
- Establishes working relationships with employees and serves as conduit between employees and senior management.
- Responsible for assisting field technicians with problems and trouble-shooting advanced issues and providing technical expertise.
- Responsible for assuring Quality Assurance standards are met and maintained in compliance with Company quality standards.
- Addresses employee performance concerns and develops action plans for improvement and delivers disciplinary action up to and including terminations as needed.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Military Analyst
US Army
- Responsible for QA/QC of all reports publish into CIDNE by CJSOTF-A.
- Which includes filing and managing reports, coordinating meetings, briefings, developing policy, making recommendations, maintaining governmental database information and manage CIMS project utilizing Combined Information Data Network Exchange (CIDNE) as primary repository for all reporting.
- Maintain accurate record of Commander’s Emergency Response Program (CERP) project.
- Supervised more than 50
- Increased customer satisfaction by resolving technical issues
- Trained in small arms, anti-armor, and indirect fire weapons
Police Mentor/ Trainer Advisor/ Professional Standards
Civilian Police International
- Under direction of US Department of State developed and revised training curriculum used to train Afghanistan National Police.
- Mentored 7 Afghan Supply Specialists in establishing supply and inventory control management functions.
- Reviewed daily and monthly records of issues of vehicles, weapons, and operating supplies.
- Aided equipment records Assist Kosovo Police in respective areas in developing professional working relationships with neighboring police services and regions to increase cooperation in investigation of cross border Major Organized Crime.
Education
Associate of Science - Criminal Justice
Everest College
Miami, FL12.2009
Bachelor of Science - Information And Computer Systems
Liberty University
Lynchburg, VASkills
- Project Management
- Hardware and software installation
- Technical Analysis
- Programming
- Technical Support
- Web Security
- Detail-oriented
Timeline
Lead Technician
Mastec Advanced Technologies
01.2015 - Current
Military Analyst
US Army
Police Mentor/ Trainer Advisor/ Professional Standards
Civilian Police International
Associate of Science - Criminal Justice
Everest College
Bachelor of Science - Information And Computer Systems
Liberty University
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