Nick Rodgers
Pasadena,TX
Summary
Results-driven Operations Manager specializing in strategic planning and policy development. Enhances profitability and customer satisfaction through targeted training programs and operational improvements. Leverages financial analysis and client relationship management to drive impactful results in automotive settings. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
17
17
years of professional experience
Work History
Manager of Performance and Operations
Automotive Service Solutions
01.2021 - Current
- Oversaw independent aftermarket operations across North America, ensuring alignment with corporate objectives.
- Manage a team of regional consultants placed throughout the U.S. who are responsible for sales and consulting in their territories.
- Developed policies for internal controls and established procedures for workshop operations.
- Create policies for internal controls as well as policies and procedures for workshop operations.
- Create financial dashboards through power BI for shop owners and managers throughout the U.S.
- Create and conduct training for shop owners, managers, service advisors and parts staff.
- Help with technician tracking and hiring through several outlets available through corporate resources.
- Coordinated local and national marketing campaigns to increase brand visibility and drive customer engagement.
- Supported initiatives at Bosch North America
OE Dealership and Workshop Consultant
Bosch North America
01.2018 - 01.2021
- Increase shop capacity, throughput, production, CSI, and profitability in OE dealerships and independent aftermarket shops.
- Develop and implement OE and aftermarket service improvement programs in the US and abroad.
- Study and maintain awareness of all industry best practices and technology that can be used to improve efficiency and profitability in the workshop.
- Create and maintain relationships with OE and other external partners.
- Design and deliver fixed operations training webcasts and live classroom sessions.
- Train and support new and existing L2 and L3 consultants.
- Assisted various teams in AA and AA-AS with operational tasks.
Fixed Operations Consultant/ Division Manager
M5 Management Services
01.2016 - 01.2018
- Traveled to dealerships nationwide to evaluate operations and implement process improvements, enhancing profitability and customer satisfaction.
- Train dealership management and owners' mathematical equations using all key metrics from the financial statement and DMS to forecast futures and compare to current state.
- Assessed staffing needs based on dealership operations and customer demand.
- Assisted in developing marketing and hiring campaigns to attract customers and qualified candidates.
- Build and run reports from the DMS to help sustain any changes made.
- Hold sustainment calls and web-ex meetings with dealers.
- Assessed staffing requirements.
- Managed division operations, ensuring consultants achieved production goals and maintained alignment with company objectives.
Assistant Service Manager
Tesla Motors
01.2015 - 01.2016
- Assisted in opening one of the largest Tesla service centers in the nation.
- Set up logistics and processes for internal staff and customer experience from key to key.
- Interpreted remote diagnostics to prepare customers before their arrival at the service department.
- Guided new Tesla customers in understanding features of their vehicles and navigating the service process.
- Checked in and completed all vehicles delivered from the factory.
- Held interviews and hired employees to staff the service location.
Assistant Service Manager
Advantage BMW Midtown
01.2011 - 01.2015
- Managed 10 technicians, overseeing weekly and monthly production goals.
- Led a team to 3 service advisors, focusing on building shop profitability and productivity.
- Optimized the overall customer experience through process improvements in the department.
- Led a team to 3 service advisors, focusing on building shop profitability and productivity.
- Maintained CSI consistently above national average throughout employment.
Service Director
Hixson Auto-Plex
01.2009 - 01.2011
- Oversaw service departments for Ford, Toyota, and BMW, ensuring operational excellence and customer satisfaction.
- Recruited, hired, and trained new employees, building a skilled team aligned with departmental goals.
- Managed the production of the shop by setting production goals with technicians and scheduling to capacities.
- Facilitated recruitment process by interviewing and onboarding new hires at the company.
- Maintained CSI above regional average for 2 years while ensuring departmental profitability.
- Stayed trained and updated on all warranty policies and procedures for each market area.
Skills
- Performance management
- Performance assessment
- Operational excellence
- Strategic planning
- Project planning
- Policy development
- Policy formulation
- Business development
- Client relationship management
- Employee onboarding
- Staff management
- Training program development
- Analysis of finances
- Expense tracking
- Researching markets
- Problem solving
Timeline
Manager of Performance and Operations
Automotive Service Solutions
01.2021 - Current
OE Dealership and Workshop Consultant
Bosch North America
01.2018 - 01.2021
Fixed Operations Consultant/ Division Manager
M5 Management Services
01.2016 - 01.2018
Assistant Service Manager
Tesla Motors
01.2015 - 01.2016
Assistant Service Manager
Advantage BMW Midtown
01.2011 - 01.2015
Service Director
Hixson Auto-Plex
01.2009 - 01.2011