Nick Shaver
Jackson
Summary
Results-driven collections professional with proven track record in managing accounts receivable and reducing delinquency rates. Strong focus on team collaboration, adept at adapting to changing needs, and achieving financial goals. Skilled in negotiation, conflict resolution, and implementing efficient collection strategies. Reliable and prepared to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Specialist
L J Ross Associates, Inc.
05.2022 - 12.2024
- Responsible for client onboarding to ensure seamless implementation throughout partnership duration
- Assisted Business & Development Manager in prospect outreach through social networking, email campaigns and calls
- Hosted monthly podcast discussing various topics in the Account Receivable Management Industry
- Traveled to various industry conferences throughout the country to promote services
Collection Manager
L J Ross Associates, Inc.
06.2020 - 05.2022
- Helped oversee utility and medical third-party collections department for several large clients across the nation
- Clients serviced included Henry Ford Health System, Michigan Medicine, Sparrow Hospital and Michigan Medicine
- Developed coaching program for coaching collectors on talk off techniques to ensure maximum liquidation for both the collector and company
- Responsible for setting targets for critical KPI’s including talk time, on dialer time, and promise to pay conversions to ensure maximum liquidation for our clients
Collections & Bankruptcy Manager
Harris & Harris.
11.2019 - 03.2020
- Oversaw the collections and bankruptcy departments for the State of Michigan
- Duties included overseeing collection efforts for past due state taxes, child support and other miscellaneous fines
- Responsibilities included reviewing consumer bankruptcy documents ensuring that paperwork filed with the State of Michigan on a timely basis
- Regularly handled supervisor and higher escalation calls
Collections & Call Center Supervisor
L J Ross Associates, Inc.
01.2015 - 11.2019
- Oversaw and responsible for 75 collectors in our 1st party and call center departments
- Consistently hit service level for our call center clients
- Responsible for scheduling to ensure man hours were being met
- Clients serviced included DTE, Energy, Columbia Gas and WSSC Water
Education
Bachelor’ Degree - Business Administration
Siena Heights University
Jackson, MI12.2024
Skills
- Experience with all microsoft applications
- Experience with Hubspot CRM and LinkedIn Sales Navigator
- Work great with teams
- Experience in handling escalated consumer calls and B2B cold calls
Locations
- L J Ross Associates, Inc., Jackson, MI
- Harris & Harris, Lansing, MI
- Siena Heights University, Jackson, MI
Certification
Professional Collection Manager (PCM) - ACA International
Timeline
Business Development Specialist
L J Ross Associates, Inc.
05.2022 - 12.2024
Collection Manager
L J Ross Associates, Inc.
06.2020 - 05.2022
Collections & Bankruptcy Manager
Harris & Harris.
11.2019 - 03.2020
Collections & Call Center Supervisor
L J Ross Associates, Inc.
01.2015 - 11.2019
Bachelor’ Degree - Business Administration
Siena Heights University
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