Jamal Mousa

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction.

• System Administration and IT Infrastructure Services, Google, 08/2022, 93.87%
• Operating Systems and You: Becoming a Power User, Google, 06/2022, 96.80%
• Maximizing Capacity, HP LIFE, 04/2022
• Managing Contact Information, HP LIFE
• Technical Support Fundamentals, Google, 97.50%
• Cyber Security practices 2021: Threat Modelling & Classifications
• Fundamentals of Data Security
• Addressing popular IT Security MYTHS
• IT Security Trends in 2021
• Introduction of Cyber Threats in 2021
• Certified Ethical Hacking
• IELTS Academic Overall 6 / 9, B2
• Dangerous Goods Awareness Categories 4,5 and 7, DHL Express
• Certified in Customer Services and Business Etiquette, Talal Abu-Ghazaleh Knowledge Society
• Certified in Accounting for Non-Accountants, Talal Abu-Ghazaleh Knowledge Society
• Certified in Business Writing Skills, Talal Abu-Ghazaleh Knowledge Society
• Certified in Presentation Skills, Talal Abu-Ghazaleh Knowledge Society
• Certified in Negotiations Skills, Talal Abu-Ghazaleh Knowledge Society

• Date of Birth: 05/21/94
• Nationality: Jordanian
• Visa Status: Student Visa F1

• Arabic (Native)
• English

• Jihad Obaid, Key food Store Manager, Brooklyn, +1 7186140364
• Rasha Shwawreh, Customer Solution Program Analyst Supervisor, DHL Express JO, Rasha.shwawreh@dhl.com
• Yousef Al Dogum, IT Service Management Supervisor, DHL Express JO, Yousef.dogum@dhl.com
• Essam Alia, IT Service Management Supervisor, DHL Express JO, Essam.alia@dhl.com
• Rana Abu Shawer, Human Resources Manager, DHL Express JO, Rana.AbuShawer@dhl.com
• Khaled Saleem, Country Manager, DHL Express JO, Khaled.saleem@dhl.com

• Philosophy Between Two Sides 'US AND THEM', Amman, Jordan, I wrote this book when I was only 15 years old trying to change the way that the local community treats the SOS Children Villages kids - I was one of them. It was printed and marketed by SOS Children villages and was honored by the SOS president Mr. Helmut Kutin 2009.
• My Life as a Mother in SOS Children Villages, Amman, Jordan, This book is the autobiography of my mother who raised me in the SOS Children Villages - Jordan. It summarizes the most important stages and challenges it has gone through during the past 26 years and highlights its strengths and success stories with children.