Nick Sheppard
North Royalton,OH
Summary
I would consider myself an experienced Sales Representative and Maintenance Manager with success in Door-To-Door Alarm and Smart Home sales. The opportunity has provided me with skills in customer service, lead generation, leadership, and customer relations. I have achieved a proven track record in exceeding sales goals and providing security and peace of mind to homeowners. At Vivint, I significantly expanded the customer base and consistently exceeded sales targets, showcasing my sales expertise, work ethic and interpersonal communication skills. I achieved top performer status my rookie year in 2021 by leveraging product knowledge and strategic sales tactics. I am experienced in day-to-day customer service and proficient in problem solving skills to maintain relationships and generate leads across cities and states. I also offer strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Sales Representative
Vivint
12.2021 - Current
- Met with customers to discuss and identify needs, tailor solutions and close deals.
- Conducted in-depth product demonstrations to educate customers on features, benefits, and competitive advantages.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Streamlined sales process, reducing time from lead to close.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Expanded customer base through cold calling, networking, and relationship building.
- Identified and tapped into new markets, significantly expanding customer base.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
Maintenance Manager
American Metal Processing
04.2018 - 12.2021
- Supervised employee performance, preventive maintenance, and safety.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
Education
High School Diploma -
North Royalton High School
North Royalton, OH07-2021
Skills
- Sales Closing
- Product and Service Knowledge
- Product and Service Sales
- Lead Prospecting
- Customer Relations
- Customer Relationship Building
- Communication
- Complex Problem-Solving
Accomplishments
- Ranked #1 amongst first year sales associates in Nashville, Tennessee in 2021.
- Supervised team of 30 sales representative in Lexington, Kentucky in 2022.
- Recruited 10 first year associates in 2023
- Generated over $300,000 in recurring monthly revenue and equipment sales over the course of 3 years.
Vivint "100 Club"
Awarded in November of 2022, the "100 Club" is awarded to sales representatives and managers upon closing and retaining the recurring monthly revenue of 100+ accounts.
Timeline
Sales Representative
Vivint
12.2021 - Current
Maintenance Manager
American Metal Processing
04.2018 - 12.2021
High School Diploma -
North Royalton High School
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