Nick Sobczak
Romulus,MI
Summary
Results-driven professional with extensive experience in team leadership and goal setting. Recognized for improving service delivery standards and operational workflows, ensuring high levels of customer satisfaction.
Overview
1
1
Language
9
9
years of professional experience
Work History
Assistant Manager
Speedway
Ann Arbor, MI
07.2021 - 06.2026
- Led team in daily operations to ensure efficient workflow and high customer satisfaction.
- Managed vendor relationships to negotiate favorable terms and improve service delivery standards.
- Streamlined operational procedures, resulting in enhanced productivity and minimized downtime during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Front of House Employee
Benito's Pizza
Ypsilanti, MI
07.2017 - 07.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food delivery and address customer inquiries effectively.
- Assisted in maintaining cleanliness and organization of front-of-house areas to enhance guest satisfaction.
- Managed cash register operations, accurately processing transactions and handling payments.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Education
Bachelor of Science - Criminal Justice
Eastern Michigan University
Ypsilanti, MI06-2017
Skills
- Operations optimization
- Team leadership
- Schedule oversight
- Workload management
- Time management
- Customer service
- Conflict resolution
- Decision-making
- Goal setting
- Strategic planning
Languages
English
Native or Bilingual
Timeline
Assistant Manager
Speedway
07.2021 - 06.2026
Front of House Employee
Benito's Pizza
07.2017 - 07.2021
Bachelor of Science - Criminal Justice
Eastern Michigan University