Nick Sucher
Cincinnati
Summary
Customer-focused and detail oriented professional with experience in high-volume retail and guest service environments. Proven ability to build strong relationships, handle transactions accurately, and resolve customer concerns with professionalism and efficiency. Recognized for leadership, reliability and maintaining a high level of trust and confidentiality - seeking to transition into banking role where exceptional service and financial accuracy are key.
Overview
8
8
years of professional experience
Work History
Footwear Operations Lead
Dick’s Sporting Goods
Mason, Ohio
03.2022 - Current
- Experienced in tracking, managing, and replenishing inventory levels to ensure stock accuracy and availability.
- Oversaw daily operations, delegated tasks, and ensured team alignment with organizational goals.
- Mentored junior staff on best practices for inventory control and customer service excellence.
- Voted top sales person for 2025
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Reduced financial inconsistencies
- Identified and qualified customer needs and negotiated and upsold prducts with high success rate.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided high-quality customer service by identifying customer needs and recommending tailored products solutions
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Built rapport with customers to encourage repeat business and brand loyalty
- Handled transactions and supported front-end operations, maintaining accuracy and integrity
Guest Services Associate
TopGolf
West Chester
05.2018 - 09.2018
- Delivered exceptional guest experiences by providing friendly, timely, and attentive service in a high-volume entertainment environment.
- Assisted guests with game setup, navigating the venue, and resolving any concerns to ensure satisfaction.
- Resolved customer concerns quickly and professionally to maintain satisfaction and loyalty
- Communicated clearly with team members and guest to ensure efficient service delivery
- Collaborated with team members to streamline workflow during peak hours, improving efficiency.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Education
Diploma -
Lakota West
West Chester05-2021
Skills
- Proven ability to prioritize tasks and meet deadlines in fast-paced environments
- Strong organizational capabilities to maintain efficient workflows and support team productivity
- Experienced in tracking, managing, and replenishing inventory levels to ensure stock accuracy and availability
- Skilled in organizing and maintaining stockroom inventory, including receiving, labeling, and storing merchandise
- Customer service & Relationship Building
- Problem Solving & Conflict Resolution
- Attention to Detail & Compliance
- Time Management & Multi Tasking
- Sales Support & Upselling Techniques
Timeline
Footwear Operations Lead
Dick’s Sporting Goods
03.2022 - Current
Guest Services Associate
TopGolf
05.2018 - 09.2018
Diploma -
Lakota West