Nick Tanis
Canyon Country,CA
Overview
6
6
years of professional experience
Work History
Operations Specialist
Valencia Town Center
07.2022 - Current
- Enhanced inventory accuracy from 98% to 99.2% through effective stock room organization and counting oversight.
- Achieved #2 ranking in the Americas for discussing Apple Intelligence by developing targeted strategies and conversation starters.
- Maintained run request times under one minute, ensuring efficient customer experiences and probing for additional needs.
- Managed customer support calls, created Genius Bar appointments and set realistic expectations to optimize experiences.
- Provided cross-functional support across Genius Bar, Sales, and Creative teams for seamless customer interactions and timely resolutions.
- Streamlined merchandising and product placement to create an engaging in-store experience for customers.
- Directed personalized demos for customers to highlight essential features tailored to personal and business needs.
- Collaborated with peers and management to increase awareness of inventory management processes.
Shift Lead
Chick-fil-A
12.2019 - 07.2022
- Leading and organizing a team to achieve excellence through quick and efficient orders, while maintaining quality and customer satisfaction
- Troubleshooting and solving technical issues with machinery as needed and collaborating with vendors as needed when issues are beyond scope of practice.
Education
Associates of Arts - Business Administration
Los Angeles Mission College
Valencia High School
Valencia, CASkills
- Inventory management
- Customer service
- Visual merchandising
- Cross-functional collaboration
- Communication skills
- Time management
- Problem solving
- Operations coordination
- Attention to detail
Timeline
Operations Specialist
Valencia Town Center
07.2022 - Current
Shift Lead
Chick-fil-A
12.2019 - 07.2022
Associates of Arts - Business Administration
Los Angeles Mission College
Valencia High School