Nick Turgeon
Vancouver,Washington
Summary
Proven leader with a track record of enhancing customer and crew engagement. Skilled in problem-solving and communication, I've successfully implemented strategies that reduced logistical errors and boosted sales. My experience at Natural Grocers highlights my ability to manage teams and achieve results through innovative merchandising and effective talent management.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Natural Grocers
Portland, OR
03.2019 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Model exceptional customer service, address customer complaints promptly and professionally, resolving issues in a timely manner to maintain world class customer service
- Provide training, support, and in the moment feedback to crew while maintaining professionalism and a positive attitude
- Create weekly and daily schedules that are detailed and goal oriented to ensure proper compliance with company policies and efficient completion of daily tasks
- Talent management and acquisition
Merchandising Manager
JCPenney
Vancouver, WA
06.2016 - 08.2018
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented bold visual displays that captured attention and boosted customer engagement
- Increased sales by developing and implementing successful merchandising strategies.
Logistics Team Leader
Target
10.2014 - 03.2016
- Identified areas for potential optimization, proposed solutions, and lead teams in the successful execution of new initiatives
- Reduced logistical errors by regularly auditing inventory levels, stock locations, and shipping documentation.
- Managed shrink through order accuracy, stock rotation and creation of dynamic displays
Education
Diploma -
Bishop Keough Regional High School
Pawtucket, RISkills
- Problem-Solving
- Customer Service and Engagement
- Communication
- Proficient with Outlook, Excel, Word, SAP, POS software
Timeline
Assistant Store Manager
Natural Grocers
03.2019 - Current
Merchandising Manager
JCPenney
06.2016 - 08.2018
Logistics Team Leader
Target
10.2014 - 03.2016
Diploma -
Bishop Keough Regional High School