Nick Upfold
Sunrise,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
Pembroke Gun And Range LLC
07.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Security Officer
Kent Security
02.2011 - 07.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Valet Parking Supervisor
Mardi Gras Casino
02.2008 - 07.2011
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
Education
High School Diploma -
Hollywood Hills High School
Hollywood, FL05.2006
Skills
- Customer Relationship Management
- Expense Control
- Customer Retention
- Staff Supervision
- Inventory Control
- Sales Analysis
- Staff Motivation
- Firearms Knowledge
- NRA Chief Range Safety Officer
- NRA Certified Instructor
Shooting and Firearms Training
I have been dedicated to the craft of shooting for over a decade now and I can say that it is my passion.
Timeline
General Manager
Pembroke Gun And Range LLC
07.2019 - Current
Security Officer
Kent Security
02.2011 - 07.2019
Valet Parking Supervisor
Mardi Gras Casino
02.2008 - 07.2011
High School Diploma -
Hollywood Hills High School
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