Nick Vonderheyde
Brighton,MA
Summary
Results-driven Team Lead with expertise in growing enterprise accounts and mentoring teams to exceed performance goals. Skilled in fostering client relationships, driving revenue growth, and implementing strategic initiatives to ensure success and satisfaction.
Overview
10
10
years of professional experience
Work History
Team Lead, Client Success - Enterprise
Indeed
Boston, Massachusetts
04.2021 - Current
- I served as an interim manager for over seven months, effectively leading the team and maintaining high performance.
- Mentored and coached team members to enhance product knowledge and improve client interactions, driving overall team effectiveness.
- Consistently met retention goals by strategically aligning account strategies with client objectives and ROI targets.
- Created and presented product and retention strategy content in team meetings.
- Worked with a variety of clients, including Direct Healthcare, Healthcare Staffing, RPO, Agency, and more.
Senior Client Success Specialist III, Enterprise
Indeed
New York, NY
09.2018 - 04.2021
- Proven track record in fostering client relationships, driving revenue growth, and implementing strategic initiatives to ensure success and satisfaction
- Worked with Enterprise clients from all industries including Healthcare, Light Industrial, Travel, and Tech
Client Success Specialist
Indeed
Stamford, CT
03.2016 - 09.2018
- Support Direct Employer and Staffing Inside Sales/Account Management teams in the US and Canada
- Help optimize the PPC (pay-per-click) advertising campaigns of over 100 clients with expert knowledge of Indeed products, SEM/SEO, and industry trends
- Monitor performance metrics and strategize how to increase clients’ ROI based on factors such as job copy, location data, and new product implementation
Media Buyer
Barrington Media Group
Shelton, CT
09.2014 - 02.2016
- Identify target audience for a particular campaign
- Negotiate and purchase airtime on behalf of clients
- Mointor and analyze buying strategies
- Build relationships with media sales representatives
Education
Bachelor of Arts - English and Media Studies
Hobart College
Geneva05-2014
Skills
- Team leadership and coaching
- Revenue growth strategies
- Client relationship building
- Cross-functional collaboration
- KPI tracking and performance optimization
- Client Retention and Satisfaction
- CRM and data analytics tools
- Confflicat resolution and problem solving
Additional Skills
- Proficient in CRM platforms (Salesforce, Zendesk), Data visualization tools (Tableau), Microsoft Office Suite, G-Suite and Project management tools (Jira)
Timeline
Team Lead, Client Success - Enterprise
Indeed
04.2021 - Current
Senior Client Success Specialist III, Enterprise
Indeed
09.2018 - 04.2021
Client Success Specialist
Indeed
03.2016 - 09.2018
Media Buyer
Barrington Media Group
09.2014 - 02.2016
Bachelor of Arts - English and Media Studies
Hobart College
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