Nick Zawadzki
El Cajon,CA
Summary
Dynamic leader with a proven track record at Southern Glazer's Wine and Spirits, enhancing customer satisfaction and increasing wine sales through innovative marketing strategies and effective team training. Skilled in market research and customer service, adept at fostering supplier relationships and staying ahead of industry trends. Excelled in orchestrating memorable customer experiences and streamlining processes for peak operational efficiency.
Knowledgeable distribution manager with proven track record in managing sales divisions and driving operational excellence. Led teams to exceed sales targets and enhance customer satisfaction through strategic planning and execution.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retail Division Manager
Southern Glazer Wine & Spirits
07.2001 - 10.2024
- Completed daily paperwork and computer entry of sales data as established by management.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and developed new employees for ease of transition into team.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Wine Manager
Southern Glazer's Wine and Spirits
01.2003 - 10.2010
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Set up wine tastings to bring in business and promote special offerings.
- Created visually appealing wine displays to showcase premium offerings and attract customer interest.
- Organized successful wine tasting events, resulting in increased sales and brand awareness.
- Increased wine sales by developing and implementing effective marketing strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Established strong relationships with suppliers, securing high-quality products at competitive prices.
- Monitored industry developments to stay informed about emerging trends, new products, winemakers, and regions.
Education
Business Administration And Management
San Diego State University
San Diego, CA01-1984
Skills
- Program administration
- Market research, forecasting, and analysis
- Customer service
- Verbal and written communication
- Employee scheduling
- Process improvements
Certification
Sommelier First Level
CSW
Division Manager of the Year.
From 2011 through 2023, my team won sales "Team of the Year" 10 times.
Achievement based upon sales volume and quota performance.
Timeline
Wine Manager
Southern Glazer's Wine and Spirits
01.2003 - 10.2010
Retail Division Manager
Southern Glazer Wine & Spirits
07.2001 - 10.2024
Sommelier First Level
CSW
Business Administration And Management
San Diego State University
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