NICK ZIESER
Gilbert,AZ
Summary
Licensed Pharmacist with 15 years of pharmacy industry experience across retail, centralized, and mail-order pharmacy environments, including 6 years as a pharmacist and over 2 years at Hims & Hers. Proven ability to evaluate and investigate product quality complaints, including adverse drug events and adverse drug effects, ensuring timely reporting in accordance with state and federal regulations. Skilled in cross-functional collaboration with compounding, data and fulfillment, quality , and customer care teams to drive root cause analysis, corrective actions, and continuous quality improvement initiatives. Experienced at interpreting USP 795, 797, and 800 standards; supporting inspections; and maintaining thorough, audit-ready documentation. Strong analytical and communication skills with a track record of resolving complex issues, enhancing patient safety, and improving customer experience through data-driven insights and process optimization.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
HIMS & HERS
2023 - Current
- Evaluated product quality complaints to determine classification as Adverse Drug Events (ADEs) or Adverse Drug Effects (ADEs/ADRs) and assessed regulatory reporting requirements
- Conducted thorough investigations of product quality complaints, ensuring accurate documentation and timely, transparent communication with patients and internal stakeholders
- Reported adverse events and quality concerns to appropriate Boards of Pharmacy (BOP) and regulatory agencies in compliance with state and federal requirements
- Collaborated cross-functionally to escalate complaints and ensure appropriate internal reporting and resolution pathways
- Retrieved and analyzed records to support comprehensive complaint investigations and root cause analysis
- Provided patient outreach and counseling related to product concerns, clinical discrepancies, and medication-related inquiries
- Responded to drug information, clinical, and stability questions with clear, evidence-based guidance
- Collected and trended complaint and medical escalation data to identify patterns, improve processes, and enhance overall customer experience
- Applied clinical and operational expertise to recommend and implement workflow improvements and product quality enhancements
- Partnered with onsite pharmacists and operational teams to ensure proper handling of complaints and medical escalations
- Analyze safety and error data trends as a member of the Continuous Quality Improvement (CQI) team
- Lead bi-monthly presentation of monthly CQI data to the pharmacist team and relevant stakeholders
Pharmacist - Centralized Services
WALGREENS
2022.01 - 2023.01
- Maintained up-to-date information of pharmacy regulations across multiple geographies to ensure compliance
- Performed drug utilization reviews, counseling, and prescription verification to ensure patient safety and care standards
Staff Pharmacist
WALGREENS
2019.01 - 2022.01
- Supervised technician workflow and pharmacy operations, achieving error reduction and workflow optimization
- Partnered with district and pharmacy leadership to execute operational and compliance strategies
- Collaborated with pharmacy team on regulatory adherence and patient-centered care delivery
Pharmacist Intern
WALGREENS
2016.01 - 2019.01
- Assisted pharmacists with patient counseling and dispensing while ensuring regulatory compliance
Shift Lead / Assistant Store Manager Trainee
WALGREENS
2013.01 - 2016.01
- Completed the Walgreens Assistant Store Manager Trainee program - a comprehensive leadership development program designed to train shift leads to become ready for assistant store manager positions
- Lead team huddles to promote and achieve high levels of performance
- Developed and managed weekly schedules to align staffing with business needs
- Processed weekly payroll for employees, ensuring accurate and timely compensation
Education
Doctor of Pharmacy -
Midwestern University
Glendale, AZ2019
Bachelor of Science - Marketing
Arizona State University
Tempe, AZ2010
Certificate - International Business Studies
Arizona State University
Tempe, AZ2010
Skills
- Regulatory Compliance
- USP Standards Expertise (USP 795, 797, 800)
- Quality Assurance & Complaint Management
- Adverse Event & Adverse Drug Reaction Evaluation
- Root Cause Analysis & Corrective and Preventive Actions (CAPA)
- Post-Market Surveillance (PMS) & Data Trending
- Continuous Quality Improvement (CQI)
- Google Suite, EMR, Zendesk, BeyondRX, CX
Licensure
AZ Pharmacist License: #SO24171
Certification
Certified Six Sigma Yellow Belt
The Council for Six Sigma Certification (CSSC)
Psychiatric Certificate
Arizona Pharmacy Association (AzPA)
Timeline
Pharmacist - Centralized Services
WALGREENS
2022.01 - 2023.01
Staff Pharmacist
WALGREENS
2019.01 - 2022.01
Pharmacist Intern
WALGREENS
2016.01 - 2019.01
Shift Lead / Assistant Store Manager Trainee
WALGREENS
2013.01 - 2016.01
Staff Pharmacist
HIMS & HERS
2023 - Current
Doctor of Pharmacy -
Midwestern University
Bachelor of Science - Marketing
Arizona State University
Certificate - International Business Studies
Arizona State University