Nick Gourley
Johnston
Summary
Finance and Accounting Honors Student at Iowa Student University with a proven track record at Keck Parking and Hyperion Field Club, excelling in effective problem solving and leadership. Offering strong interpersonal skills and an excellent sense for customer satisfaction, eager to learn and grow in dynamic environment. Committed to delivering outstanding service and fostering positive relationships in fast-paced roles. Ready to use and develop communication and organizational skills in a business environment.
Overview
2
2
years of professional experience
Work History
Valet Attendant
Keck Parking
10.2023 - Current
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
Outside Customer Service
Hyperion Field Club
03.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced customer satisfaction by providing friendly and efficient service to golf course patrons.
Education
Johnston High School
Johnston, IAFinance & Accounting
Iowa State University
Ames, IA05-2029
Skills
- Effective Problem Solving
- Leadership
- Communication
- Detail-Oriented
- Customer Service
- Conflict Resolution
- Conflict Management
- Time Management
- Public Speaking
- Presentation Skills
Timeline
Valet Attendant
Keck Parking
10.2023 - Current
Outside Customer Service
Hyperion Field Club
03.2023 - Current
Johnston High School
Finance & Accounting
Iowa State University
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