Nickayla Lame
Austin,TX
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2026
2026
years of professional experience
Work History
IHOP server
IHOP
Clinton, MS
01.2014 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Sales Associate
Dollar General
Clinton, MS
02.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Consultant
Vape Town
Zachary, LA
03.2017 - 03.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
Supervisor
Bealls Inc.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
In Home Caregiver
Home Instead
Murfreesboro, TN
04.2018 - 04.2019
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
- Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided emotional support and companionship to clients.
- Transported clients for medical and personal outings.
- Assisted with end-of-life care.
Waffle House Server
Waffle House
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front Desk Clerk
ExxonMobil
Killeen, TX
05.2019 - 05.2020
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Delivery driver
UberEATS, DoorDash
Nashville, TN
01.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
County Inn Motel
Country inn and suites
Westmoreland, TN
06.2020 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Maximized room inventory usage through strategic rate management based on demand forecasting analysis.
- Ensured compliance with all federal, state, and local regulations pertaining to hospitality industry requirements as well as health and safety guidelines.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Inventory Specialist
Dorman Products
Portland, TN
07.2023 - 01.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Supervisor
Texas Thrift
Killeen, TX
01.2025 - 04.2025
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Graduation -
Rotc
Skills
- Inventory control (6 years)
- Customer Service
- Guest Services
- Caregiving
- Warehouse supervisor experience (2 years)
- Front Desk
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Quality control
Timeline
Supervisor
Texas Thrift
01.2025 - 04.2025
Inventory Specialist
Dorman Products
07.2023 - 01.2024
County Inn Motel
Country inn and suites
06.2020 - 12.2023
Front Desk Clerk
ExxonMobil
05.2019 - 05.2020
In Home Caregiver
Home Instead
04.2018 - 04.2019
Delivery driver
UberEATS, DoorDash
01.2018 - Current
Sales Consultant
Vape Town
03.2017 - 03.2018
Sales Associate
Dollar General
02.2016 - 02.2017
IHOP server
IHOP
01.2014 - 01.2016
Supervisor
Bealls Inc.
Waffle House Server
Waffle House
Graduation -
Rotc