NICKEESHA J. ROBINSON
WILLOUGHBY,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Staffing Coordinator
Cleveland Clinic
03.2020 - Current
- Shadowed employees to determine accurate description of duties and skills required for each position.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Advocated for staff members, helping to identify and resolve conflicts.
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term staffing needs.
Office Administrative Assistant
Cleveland Clinic Children's
05.2017 - Current
- Developing and organization systems for contracts, records, reports and agendas
- Wrote reports and correspondence from dictation and handwritten notes
- Supported clerical needs including taking messages, preparing packages and routing business correspondence
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Managed building access and supplied keys to employees and visitors
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Medical Records
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Organized, stored and retrieved files to enhance daily operations and support customer needs
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Managing Hair Stylist
Uniek Kreations Hair Salon
10.2007 - 02.2022
- Monitored social media and online sources for industry trends.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Initiated and engaged clients in conversations as part of personalized service.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
Office Manager
Greenville Insurance & Bail Bond Agency
04.2010 - 09.2013
- Fugitive search and recovery.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Handled all incoming business and client requests for information.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Education
Licensed Cosmetologist - Cosmetology/Management
Inner State Beauty College
Lyndhurst, OHSkills
- Training and mentoring
- Clerical Support
- Benefits and compensation
- Detailed Questionnaires
- Staff Coordination
- Staff Scheduling
- Networking and Partnership Development
- Policy Interpretation
- Industry-Specific HR Regulations
- Work Authorizations
- Schedule Management
Timeline
Staffing Coordinator
Cleveland Clinic
03.2020 - Current
Office Administrative Assistant
Cleveland Clinic Children's
05.2017 - Current
Office Manager
Greenville Insurance & Bail Bond Agency
04.2010 - 09.2013
Managing Hair Stylist
Uniek Kreations Hair Salon
10.2007 - 02.2022
Licensed Cosmetologist - Cosmetology/Management
Inner State Beauty College
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