Nickerson Cerome
Houston,TX
Summary
Detail-oriented Property Claims Adjuster with 6 years of experience investigating and determining property claims in accordance with federal and state regulations. Personable and understanding with exceptional organizational skills. Adept at obtaining evidence and information regarding claims.
Overview
6
6
years of professional experience
Work History
Property Claims Adjuster
RYZE Claim Solutions
10.2023 - Current
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Streamlined the claims process for increased efficiency by consistently updating claim files and maintaining accurate records.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
Property Field Adjuster
Liberty Mutual
05.2022 - 10.2023
- Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines imposed by insurance carriers or state statutes of limitations.
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Provided support during catastrophic events, working long hours to handle a large influx of claims efficiently and compassionately.
Senior Claims Adjuster
Homeowners Choice
06.2018 - 04.2022
- Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
- Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
- Served as a subject matter expert within the company for complex claims issues, providing guidance and support to colleagues when needed.
Auto Claims Adjuster
GEICO
08.2017 - 06.2018
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT02.2025
Associate of Arts - Information Technology
Hillsborough Community College
Tampa, FL05.2017
Skills
- Xactimate User
- Mobile Claim User
- Excellent Time Management Skills
- Damage Assessment
- Insurance Policy Knowledge
- Settlement Negotiations
- Team Leadership
- Coaching and Mentoring
- Project Management
- Analytical-Minded
Accomplishments
- Examiner of the week
- Most settled claims within a week
- Most settled claims within a month
- Decreased company expenses
- Team Lead position
Timeline
Property Claims Adjuster
RYZE Claim Solutions
10.2023 - Current
Property Field Adjuster
Liberty Mutual
05.2022 - 10.2023
Senior Claims Adjuster
Homeowners Choice
06.2018 - 04.2022
Auto Claims Adjuster
GEICO
08.2017 - 06.2018
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Arts - Information Technology
Hillsborough Community College
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