Community Volunteerism
Nicketris Thomas
Jacksonville,FL
Work Preference
Summary
Compassionate family support professional with robust background in providing emotional and practical assistance to families in need. Skilled in case management, crisis intervention, and resource coordination. Strong focus on team collaboration and achieving results, adaptable to changing needs, and known for reliability. Respected for empathy, communication, and problem-solving abilities.
Work History
Disaster Worker
American Red Cross
05.2017 - Current
- Travel to disaster sites, assesses the scope of a disaster and working with victims to identify and meet the immediate needs of displaced residents.
- Managed inventory systems for disaster relief materials, optimizing resource allocation and reducing waste.
- Coordinated logistics for disaster response initiatives, ensuring timely delivery of supplies to affected areas.
Security Officer
Impact Church
09.2008 - Current
- Ensuring the parishioners have a sense of safety while visiting the worship center. Duties include patrolling the grounds and the facility during service or other special events, identifying and reporting any questionable behaviors that could escalate out control and any other task assigned by the lead security officer.
On-Call Field Technician
SAIC, Inc.
03.2021 - 12.2025
- Traveled to different airports throughout the US employing collection techniques and running test on machinery to identify problems relevant to customer requirements. Collaborating with team members, government representatives, and industry partners to maintain safety in our nation’s airports.
Lead Customer Service Representative
MAXIMUS Federal
01.2020 - 10.2020
- Worked with the CQA (Census Questionnaire Assistance) program assisting the public by researching and responding to frequently asked questions regarding the completion of the 2020 US Census forms.
Armed Security Officer
G4S Secure Solution
08.2018 - 08.2019
- Responsible for the deterrence of criminal activity and misconduct in a healthcare setting. Duties included but were not limited to the following: Provided aide to patients, employees and visitors in a courteous manner, permitting authorized persons to enter property while monitoring entrances and exits, warning violators of rule infractions and array of other duties.
Child Mentor/Food Pantry Worker
Impact Church
02.2017 - 06.2017
- Responsible for spending time with the child at school on a weekly basis in order to empower child to make positive life choices. Assisted the program coordinator with the receiving and packing of food donations for families and children attending school at Woodland Acres school.
Resident Assistant
City Rescue Mission
03.2015 - 12.2015
- Monitored the daily routines of residents in the homeless shelter, in order to ensure safety. Responsibilities included making sure that residents attended scheduled activities and events, maintained and updated resident files, stored and administered meds, first aids, and maintained resident personal storage.
Education
High School Diploma -
East Central Senior High School
Tulsa, OK 05.2001 -
Associate of Science - Emergency Administration & Management
Florida State College At Jacksonville
Jacksonville, FL 05.2001 -
Skills
Disaster assessment
Crisis triage
Resource referral coordination
Incident reporting
Safety inspections
Access control
Patrol procedures
Threat detection
Customer escalation handling
Facility monitoring
Interests
Affiliations
- Jacksonville Sherriff Office
- American Red Cross
- Phi Theta Kappa
- Impact Church, Jacksonville
Quote
"If you cannot do great things, do small things in a great way".
Napolean Hill
Certification
Basic Life support
Software
Intermediate Microsoft
Languages
English
Full Professional
Accomplishments
- Successfully completed the Florida State Guard training program.
- Supervised team of 17-21 in a call center
- Successfully completed three-week leadership training program.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Basic Life support
03-2027
CPR certification
03-2026
On-Call Field Technician
SAIC, Inc.
03.2021 - 12.2025
Lead Customer Service Representative
MAXIMUS Federal
01.2020 - 10.2020
Armed Security Officer
G4S Secure Solution
08.2018 - 08.2019
Disaster Worker
American Red Cross
05.2017 - Current
Child Mentor/Food Pantry Worker
Impact Church
02.2017 - 06.2017
Resident Assistant
City Rescue Mission
03.2015 - 12.2015
Security Officer
Impact Church
09.2008 - Current
High School Diploma -
East Central Senior High School
05.2001 -
Associate of Science - Emergency Administration & Management
Florida State College At Jacksonville
05.2001 -