Nickette Vaughnn
Miami,FL
Summary
Dynamic manager with a proven track record at Wingstop, enhancing customer satisfaction through effective conflict resolution and staff training. Skilled in team leadership and decision-making, I successfully implemented strategies that improved operational efficiency and reduced costs, driving revenue growth and fostering strong relationships with both customers and suppliers.
Overview
5
5
years of professional experience
Work History
Manager
Wingstop
Miami, FL
04.2025 - 11.2025
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Led team meetings to communicate goals, reinforce company policies, and motivate staff.
- Fostered positive relationships with suppliers to negotiate favorable terms and improve supply chain efficiency.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised daily operations to ensure efficient workflow and team productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Manager
Wendy's
Miami, FL
05.2023 - 12.2024
- Supervised daily operations to ensure efficient workflow and team productivity.
- Implemented training programs to enhance staff performance and customer service skills.
- Developed scheduling strategies to optimize labor costs while maintaining service levels.
- Coordinated inventory management processes to minimize waste and ensure product availability.
Manager
Popeyes Chicken
Miami, FL
08.2020 - 2022
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Trained staff on food preparation techniques and customer service protocols.
- Implemented inventory management practices to reduce waste and improve efficiency.
- Monitored employee performance, providing feedback and coaching for improvement.
- Developed schedules to optimize workforce productivity during peak hours.
- Enhanced customer satisfaction through effective complaint resolution strategies.
- Analyzed sales trends to adjust menu offerings and promotional strategies accordingly.
- Collaborated with upper management to align operational goals with company objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Edison Senior High School
Miami, FL06.2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Conflict resolution
Timeline
Manager
Wingstop
04.2025 - 11.2025
Manager
Wendy's
05.2023 - 12.2024
Manager
Popeyes Chicken
08.2020 - 2022
High School Diploma -
Edison Senior High School