Nicole Brevig
Winona,MN
Summary
Dynamic banking professional with extensive experience at Wells Fargo, excelling in regulatory compliance and team leadership. Proven track record in enhancing customer satisfaction and streamlining operations, while effectively training staff and managing audits. Adept at problem-solving and fostering strong client relationships, ensuring a high-quality banking experience.
Overview
7
7
years of professional experience
Work History
Personal Banker
Wells Fargo Bank, N.A.
12.2023 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Adapted quickly to new banking regulations, ensuring compliance and mitigating risks.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Processed loan applications and monitored progress from start to finish.
- Cultivated strong client relationships through tailored financial solutions and personalized service.
- Streamlined account opening processes to enhance customer experience and reduce wait times.
- Help all employees along with new hires, ensuring consisten understanding of bank policies and procedures.
- Get the branch ready for the yearly in person audit.
- Give on the spot coaching
- Do retention yearly. Go through all paper documents in the branch.
Service Manager
Wells Fargo Bank, N.A.
09.2020 - 12.2023
- Managed scheduling and resource allocation to optimize team productivity during peak periods.
- Oversaw compliance with regulatory requirements, policy and procedure, ensuring adherence to industry standards and best practices.
- Hired, trained tellers.
- Analyzed service reports to identify areas of improvement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Teller
Wells Fargo Bank, N.A.
11.2018 - 09.2020
- Processed customer transactions efficiently, ensuring accuracy and compliance with bank policies.
- Assisted customers with account inquiries and provided information on banking products.
- Maintained cash drawer, balancing daily transactions to prevent discrepancies.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Education
High School Diploma -
Winona Senior High School
Winona, MN05.2010
Skills
- Regulatory compliance
- Cash handling procedures
- Team leadership
- Staff training and development
- Audit preparation
- Multitasking capacity
- Willing to learn
- Problem-solving
- Time management
- Problem-solving abilities
- Organizational skills
- Team collaboration
- Workflow coordination
Timeline
Personal Banker
Wells Fargo Bank, N.A.
12.2023 - Current
Service Manager
Wells Fargo Bank, N.A.
09.2020 - 12.2023
Teller
Wells Fargo Bank, N.A.
11.2018 - 09.2020
High School Diploma -
Winona Senior High School