Nickey Crawford
Riverdale,GA
Summary
Dynamic General Manager with expertise in operations management, team building, and process improvement. Proven track record of enhancing customer satisfaction and optimizing workflows.
Results-driven General Manager with over six years of experience in operations and team leadership. Skilled in budget management and process optimizations, contributing to increased profitability and employee satisfaction.
Effective leader with a strong focus on enhancing customer service and operational efficiency. Experienced in managing diverse teams and implementing strategies that drive sales growth and employee retention.
Diligent [Desired Position] with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
9
9
years of professional experience
Work History
General Manager
Checkers Rally's
LOVEJOY GA
03.2023 - Current
- Directed daily operations to enhance customer service and satisfaction.
- Implemented process improvements that streamlined workflows and reduced wait times.
- Trained and mentored staff to foster a productive work environment.
- Analyzed sales data to identify trends and optimize product offerings.
- Managed inventory control systems to minimize waste and ensure availability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
General Manager
Burger King
Forest Park, GA
02.2017 - 01.2023
- Collaborated with marketing teams to develop promotions that increased foot traffic.
- Oversaw financial management processes, ensuring budget adherence and cost efficiency.
- Developed training programs that improved employee performance and retention rates.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
BROWN HIGH
Atlanta, GA06-1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
Timeline
General Manager
Checkers Rally's
03.2023 - Current
General Manager
Burger King
02.2017 - 01.2023
High School Diploma -
BROWN HIGH