Nicholas Henry
Middle River,MD
Summary
Results-driven customer service representative with expertise in problem resolution, active listening, and critical thinking. Committed to fostering customer loyalty and enhancing satisfaction through exceptional service.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Walgreens
Baltimore, MD
01.2012 - Current
- Delivered exceptional customer service by efficiently resolving inquiries and issues.
- Provided comprehensive product knowledge to assist customers in selecting suitable options for their needs.
- Processed transactions accurately using point-of-sale systems, ensuring swift checkouts.
- Collaborated with team members to enhance store operations and improve customer satisfaction.
- Trained new staff on company policies and best practices for customer interactions.
- Addressed customer complaints promptly, fostering positive relationships and loyalty.
- Implemented promotional displays, increasing product visibility and customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Managed cash register operations, ensuring balanced daily reconciliations.
Retail Sales Associate
Blockbuster Video
Middle River, MD
03.2007 - 09.2011
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Maintained knowledge of current promotions, merchandise, and store policies to assist customers effectively.
- Operated point-of-sale system for transactions, returns, and exchanges efficiently and accurately.
- Assisted in inventory management by restocking shelves and organizing product displays strategically.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Kenwood High School
501 Stemmers Run Rd, Baltimore, MD 21221Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Payment processing
- Professional telephone demeanor
- Product knowledge
- De-escalation techniques
- Sales expertise
- Store maintenance
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Walgreens
01.2012 - Current
Retail Sales Associate
Blockbuster Video
03.2007 - 09.2011
High School Diploma -
Kenwood High School