Summary
Overview
Work History
Education
Skills
Timeline
Certification
84
Nicki Acock

Nicki Acock

Pasco,WA

Summary

Qualified registered nurse with a strong background in nursing and case management, specializing in patient advocacy and care coordination. Driven to deliver high-quality patient care and effective case management. Expertise in care coordination and patient advocacy, fostering strong communication and collaboration within multidisciplinary teams. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

RN Case Manager

Trios Health
03.2025 - Current


  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Educated patients and families on available community resources, facilitating access to necessary support services.
  • Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
  • Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
  • Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
  • Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
  • Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
  • Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
  • Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
  • Facilitated multidisciplinary team meetings to discuss patient care, fostering collaborative approach to healthcare.
  • Streamlined discharge planning, ensuring patients received necessary resources and support for recovery at home.
  • Conducted comprehensive assessments of patient needs to inform effective care planning.
  • Coordinated with healthcare providers for enhanced patient care, ensuring all treatments aligned with prescribed care plans.
  • Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
  • Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
  • Developed strong relationships with patients and their families, providing support and education on health management.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
  • Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.

RN Field Case Manager

Nuclear Care Partners
11.2024 - 02.2025
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
  • Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.

Case Manager

Solutions In-Home Care
06.2023 - 11.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Enhanced team collaboration by leading regular case review meetings, promoting unified approach to client care.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
  • Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
  • Streamlined case documentation procedures, reducing processing time and increasing efficiency.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
  • Developed resource directory for clients, simplifying their search for essential services.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Monitored program performance and outcomes for successful delivery of services.
  • Developed and implemented training programs for staff.
  • Analyzed trends and data to inform decision-making and program development.

Registered Nurse

Hanford Home Health
10.2020 - 06.2023
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed patients recovering from medical or surgical procedures.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Monitored patient reactions after administering medications and IV therapies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Recorded details regarding therapies to keep patient charts updated.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Improved patient comfort by skillfully addressing pain management concerns and adjusting care accordingly.
  • Managed caseloads efficiently by prioritizing patient needs and organizing schedules accordingly.
  • Developed strong relationships with primary care providers to facilitate open communication and seamless care coordination.
  • Provided wound care management expertise, resulting in faster healing times and reduced complications for patients.
  • Coordinated resources such as medical equipment rentals or community support services for patients in need, streamlining access to essential assistance options.
  • Enhanced patient recovery by developing customized home care plans tailored to individual needs.
  • Administered medications as prescribed, achieving proper dosage and adherence to treatment plans.
  • Conducted thorough assessments of patients'' physical, emotional, and psychological needs, leading to appropriate interventions and referrals when necessary.
  • Reduced hospital readmission rates by providing thorough patient education on managing chronic conditions at home.
  • Increased patient satisfaction by building trust through compassionate communication and active listening skills.
  • Trained family members on caregiving techniques, empowering them to better support their loved ones during the recovery process.
  • Ensured optimal patient outcomes with diligent monitoring of vital signs and timely intervention for any changes.
  • Delivered high-quality palliative care for terminally ill patients, offering comfort and dignity during end-of-life stages.
  • Educated patients on self-care strategies, such as medication management, nutrition, and lifestyle changes, empowering them to take control of their health.
  • Facilitated seamless transitions from hospital to home care settings by collaborating with discharge planners and healthcare professionals.
  • Maintained accurate and up-to-date documentation of patient progress, ensuring continuity of care between visits.
  • Evaluated effectiveness of current treatment plans regularly, making adjustments as needed based on ongoing assessment data.
  • Implemented fall prevention strategies within the home environment, minimizing risks for injury among patients.
  • Collaborated with interdisciplinary teams to coordinate comprehensive care for patients, resulting in improved overall health.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Educated patients and families on disease processes, medications and treatments.
  • Provided emotional support and kind companionship to patients and families to increase overall wellness.
  • Assisted patients with activities of daily living to promote independence.
  • Assessed patients' health status and developed individualized care plans to suit needs.
  • Coordinated with other healthcare team members to support patient needs.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Monitored vital signs, developed and implemented care plans, and documented patient progress.
  • Administered medications and treatments as prescribed by physicians.
  • Collaborated with vendors to procure medical equipment, supplies and services.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.

Registered Nurse

Pasco School District
08.2018 - 06.2021
  • Maintained accurate documentation of student medical records in accordance with local, state, and federal regulations.
  • Organized professional development opportunities for teachers regarding student-specific medical conditions like diabetes and asthma management.
  • Enhanced student health by implementing comprehensive care plans and coordinating with interdisciplinary teams.
  • Delivered compassionate care to students experiencing illness or injury while maintaining confidentiality of their medical information.
  • Established strong relationships with parents; communicating about their children''s health needs regularly to ensure optimal outcomes.
  • Served as a resource for faculty and staff on health-related issues, providing training sessions on topics such as first aid and allergy management.
  • Improved student immunization rates through diligent record-keeping, communication with parents, and partnership with local healthcare providers.
  • Ensured timely medical attention for students by efficiently managing the school clinic and triaging cases.
  • Promoted a culture of wellness within the school by organizing events such as health fairs, workshops, and fitness challenges for both students and staff members alike.
  • Supported students with special needs by collaborating with teachers, counselors, and parents to provide individualized care plans.
  • Streamlined medication administration processes for increased accuracy and safety in daily operations.
  • Increased awareness of mental health issues among the school community through educational presentations and outreach efforts.
  • Coordinated school-wide emergency preparedness initiatives including CPR/AED certification classes along with disaster response drills.
  • Collaborated effectively with multidisciplinary team members to address complex health conditions requiring specialized care coordination.
  • Provided counseling support for students dealing with emotional issues, substance abuse, or other health-related concerns.
  • Fostered a safe and healthy learning environment by conducting regular health inspections and addressing potential hazards.
  • Evaluated the efficacy of school health programs by collecting data and presenting findings to administration for continuous improvement efforts.
  • Developed policies related to infection control measures which contributed significantly in reducing instances of communicable diseases.
  • Reduced absenteeism rates by promoting preventive healthcare measures and educating students on proper hygiene practices.
  • Assessed growth patterns of students through annual height, weight, vision, hearing screenings to identify potential concerns early on.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Assessed student health and identified potential health concerns to provide appropriate care.
  • Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
  • Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
  • Developed care plans and made referrals as necessary for students with health concerns or injuries.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
  • Educated students on various health topics to promote overall health and wellbeing.
  • Screened for infectious diseases to help prevent spreading within school community.
  • Implemented emergency protocols in medical emergencies to promote safety for students and staff.
  • Maintained upkeep on defibrillators, blood pressure monitors and first aid kits to keep resources in working condition for emergencies.
  • Participated in development of school safety plans to address areas of concern.
  • Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Managed patients recovering from medical or surgical procedures.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Recorded details regarding therapies to keep patient charts updated.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.

Registered Nurse

Chaplaincy Health Care
09.2017 - 12.2017
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
  • Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
  • Supported bereaved families through grief counseling resources and post-mortem follow-up calls, demonstrating genuine compassion during times of loss.
  • Evaluated the effectiveness of current hospice services through regular audits and feedback from patients, families, and staff.
  • Developed strong relationships with local healthcare facilities to expand referral networks for hospice services.
  • Improved family satisfaction by providing compassionate support and regular communication on patient progress.
  • Coordinated volunteer services for additional support in delivering compassionate patient care.
  • Collaborated with physicians to develop comprehensive pain management strategies for patients in their final days.
  • Promoted interdisciplinary collaboration by organizing regular team meetings focused on individual patient needs.
  • Advocated for patients'' wishes regarding treatment options, preserving dignity in their final days.
  • Participated in continuous professional development to stay current with best practices in hospice case management and end-of-life care.
  • Implemented evidence-based practices to improve overall quality of hospice services provided within the organization.
  • Maintained compliance with federal and state regulations pertaining to end-of-life care standards through ongoing education and policy implementation.
  • Enhanced patient care by developing personalized hospice plans and coordinating interdisciplinary team efforts.
  • Educated families on the hospice process, enabling informed decision-making during a difficult time.
  • Facilitated smooth transitions from acute care settings to home-based hospice care through thorough planning and coordination.
  • Streamlined documentation processes, resulting in more accurate and up-to-date patient records.
  • Managed caseloads efficiently, ensuring timely assessment and intervention for optimal end-of-life care.
  • Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
  • Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
  • Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
  • Established hospice care services for elderly and disabled patients.
  • Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
  • Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
  • Developed and implemented individualized care plan for each hospice patient while following physician instructions.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Registered Nurse

Professional Case Management
07.2016 - 09.2017
  • Assessed patient conditions regularly, promptly reporting changes in status to healthcare providers for timely intervention.
  • Educated patients and families on disease management, prevention strategies, and self-care techniques.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Coordinated with physicians, therapists, social workers, and other healthcare professionals to ensure seamless continuity of care for patients.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Developed strong rapport with patients and families, fostering trust and open communication during the care process.
  • Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
  • Implemented effective pain management strategies to promote comfort and improve overall well-being for patients experiencing chronic or acute pain symptoms.
  • Maintained accurate documentation of patient progress, treatments administered, and other pertinent information for thorough recordkeeping.
  • Improved patient quality of life by delivering compassionate and empathetic support during home visits.
  • Fostered patient independence and self-management skills by teaching families how to assist with daily activities such as bathing, dressing, and mobility exercises.
  • Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
  • Reduced hospital readmissions by closely monitoring patients'' conditions and addressing potential complications early on.
  • Provided emotional support for patients coping with serious illnesses, helping them to maintain a positive outlook on their recovery journey.
  • Ensured regulatory compliance in all aspects of home health nursing practice, maintaining current licensure and staying abreast of the latest industry standards.
  • Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
  • Informed physicians of any changes to patients' health or concerns observed during home visits.
  • Efficiently managed time-sensitive tasks such as wound dressing changes and administering medications at appropriate intervals.
  • Utilized evidence-based practices to deliver high-quality nursing care in accordance with established guidelines and protocols.
  • Performed skilled nursing procedures such as IV insertion, catheterization, blood draw, tracheostomy care efficiently while maintaining strict infection control measures.
  • Demonstrated excellent clinical judgment when evaluating complex situations in order to make informed decisions regarding patient safety.
  • Administered medication safely and accurately, ensuring proper dosage and adherence to physician orders.
  • Assisted patients in developing realistic goals for rehabilitation progress through regular evaluations of functional abilities.
  • Enhanced patient recovery by providing personalized and comprehensive care plans.
  • Contacted family immediately when issues arose with at-home patients in effort to find effective resolutions.
  • Strengthened relationships between home health agencies, hospitals, long-term care facilities by collaborating on best practices for transitions of care.
  • Scheduled appointments and transported patients to medical facilities using personal transportation.
  • Collaborated with interdisciplinary teams for improved patient outcomes and holistic care.
  • Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Educated patients and families on disease processes, medications and treatments.
  • Assisted patients with activities of daily living to promote independence.
  • Coordinated with other healthcare team members to support patient needs.
  • Provided emotional support and kind companionship to patients and families to increase overall wellness.
  • Monitored vital signs, developed and implemented care plans, and documented patient progress.
  • Assessed patients' health status and developed individualized care plans to suit needs.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Administered medications and treatments as prescribed by physicians.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
  • Collaborated with vendors to procure medical equipment, supplies and services.
  • Educated family members and caregivers on patient care instructions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Managed patients recovering from medical or surgical procedures.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Recorded details regarding therapies to keep patient charts updated.

Registered Nurse

Kadlec Medical Center
09.2016 - 01.2017
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
  • Educated family members and caregivers on patient care instructions.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed patients recovering from medical or surgical procedures.
  • Evaluated patient histories, complaints, and current symptoms.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Monitored patient reactions after administering medications and IV therapies.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Recorded details regarding therapies to keep patient charts updated.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.

Registered Nurse

Yakima Valley Memorial Hospital
06.2012 - 08.2015
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assessed patient conditions accurately by conducting comprehensive physical assessments, interpreting diagnostic tests, and utilizing critical thinking skills.
  • Assisted with wound care, dressing changes and NG tube placement to maintain stable patient conditions.
  • Educated patients on self-care techniques such as wound management, medication administration, and lifestyle modifications to promote long-term wellness.
  • Provided inpatient care to diverse population of adult medical and surgical patients.
  • Educated patients and families on disease diagnosis, prognosis and post-operative care.
  • Administered blood products and monitored vital signs to address immediate concerns.
  • Effectively managed time and prioritized tasks to ensure timely administration of medications, treatments, and procedures.
  • Improved patient satisfaction scores by consistently providing compassionate, empathetic, and culturally sensitive care.
  • Provided emotional support for patients facing serious diagnoses or end-of-life decisions, fostering trusting relationships with both patients and their families.
  • Participated in staff meetings, educational opportunities, and quality improvement initiatives to stay current on best practices within the field of medical-surgical nursing.
  • Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
  • Monitored patients before, during and after surgical operations to evaluate patient care.
  • Collaborated with interdisciplinary team members to optimize patient outcomes through effective communication and care coordination.
  • Monitored and managed pain levels of post-surgical patients to reduce unnecessary opiate usage.
  • Contributed to a positive work culture by serving as a mentor for new nurses and participating in shared governance initiatives within the organization.
  • Administered IV medications, monitoring and documenting patient responses to address complications.
  • Developed individualized care plans for high-risk pregnancies in collaboration with multidisciplinary teams to ensure comprehensive support during prenatal, labor, and postpartum periods.
  • Managed emergency situations calmly and competently, prioritizing patient safety above all else.
  • Facilitated smooth transitions between shifts by providing comprehensive handovers to incoming staff members.
  • Participated in quality improvement initiatives aimed at enhancing the overall performance of the maternity unit and promoting a culture of excellence within the nursing staff.
  • Optimized patient satisfaction by addressing concerns promptly and providing emotional support during vulnerable times.
  • Coordinated discharge planning with patients'' families, ensuring a seamless transition from hospital to home life after birth.
  • Promoted family-centered care by engaging and educating patients on breastfeeding, infant care, and self-care techniques.
  • Provided compassionate support to expectant mothers throughout their labor and postpartum periods.
  • Contributed to high-quality patient care by participating in continuous professional development programs and staying up-to-date on industry best practices.
  • Increased efficiency of the maternity unit through effective communication with colleagues and timely completion of tasks.
  • Reduced complications during deliveries by closely monitoring vital signs and diligently following protocols.
  • Prevented infections by maintaining a safe, clean environment through strict adherence to hygiene standards.
  • Mentored new nursing staff in proper clinical skills application while fostering a supportive learning environment within the unit.
  • Evaluated patient progress regularly, adjusting care plans accordingly to optimize outcomes.
  • Administered medications accurately according to physician orders while monitoring for potential side effects or adverse reactions in patients under my care.
  • Enhanced patient care by implementing evidence-based practices in daily nursing activities.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Educated family members and caregivers on patient care instructions.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Managed patients recovering from medical or surgical procedures.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Recorded details regarding therapies to keep patient charts updated.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Promoted a safe environment for patients by adhering to infection control protocols, fall prevention strategies, and other safety measures.
  • Prevented complications for post-operative patients through careful monitoring, early detection of issues, and prompt intervention when needed.
  • Facilitated efficient discharge planning with case managers, social workers, therapists, physicians, and other healthcare professionals involved in the treatment plan.
  • Demonstrated adaptability during critical situations by remaining calm under pressure while providing high-quality care for patients experiencing acute or life-threatening conditions.
  • Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
  • Collaborated with interdisciplinary team members to facilitate comprehensive patient-centered care.
  • Decreased medication errors by diligently following the five rights of medication administration and double-checking orders with pharmacy staff when necessary.
  • Provided patient-centered discharge planning and education to reduce complications and readmissions.
  • Performed nursing assessments and developed patient-specific treatment plans to deliver comprehensive care.
  • Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
  • Assisted with bedside procedures such as central line insertions, lumbar punctures, and chest tube placements by ensuring proper equipment set-up and maintaining aseptic technique.
  • Streamlined nursing workflows by effectively delegating tasks to ancillary staff according to scope of practice guidelines.
  • Monitored patient vital signs to perform thorough condition assessments.
  • Provided health education to patients and families regarding discharge instructions and plans of care.
  • Monitored hemodynamic variances to identify signs of life-threatening complications.
  • Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
  • Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
  • Administered medications and treatment to patients and monitored responses.
  • Advocated for and strived to protect health, safety, and rights of patient.
  • Performed intravenous therapy procedures and monitored chest tubes.
  • Ordered and analyzed diagnostic tests to identify and assess patient conditions.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.

Registered Nurse

Avail Home Nursing
10.2010 - 06.2012
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Educated patients and families on disease management, prevention strategies, and self-care techniques.
  • Assessed patient conditions regularly, promptly reporting changes in status to healthcare providers for timely intervention.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Coordinated with physicians, therapists, social workers, and other healthcare professionals to ensure seamless continuity of care for patients.
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Developed strong rapport with patients and families, fostering trust and open communication during the care process.
  • Trained, guided, supported and supervised home health aide care providers.
  • Educated patients on use and benefits of equipment such as home blood pressure cuffs and glucose meters.
  • Maintained accurate documentation of patient progress, treatments administered, and other pertinent information for thorough recordkeeping.
  • Implemented effective pain management strategies to promote comfort and improve overall well-being for patients experiencing chronic or acute pain symptoms.
  • Improved patient quality of life by delivering compassionate and empathetic support during home visits.
  • Fostered patient independence and self-management skills by teaching families how to assist with daily activities such as bathing, dressing, and mobility exercises.
  • Informed physicians of any changes to patients' health or concerns observed during home visits.
  • Provided emotional support for patients coping with serious illnesses, helping them to maintain a positive outlook on their recovery journey.
  • Ensured regulatory compliance in all aspects of home health nursing practice, maintaining current licensure and staying abreast of the latest industry standards.
  • Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
  • Reduced hospital readmissions by closely monitoring patients'' conditions and addressing potential complications early on.
  • Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
  • Efficiently managed time-sensitive tasks such as wound dressing changes and administering medications at appropriate intervals.
  • Utilized evidence-based practices to deliver high-quality nursing care in accordance with established guidelines and protocols.
  • Performed skilled nursing procedures such as IV insertion, catheterization, blood draw, tracheostomy care efficiently while maintaining strict infection control measures.
  • Demonstrated excellent clinical judgment when evaluating complex situations in order to make informed decisions regarding patient safety.
  • Administered medication safely and accurately, ensuring proper dosage and adherence to physician orders.
  • Enhanced patient recovery by providing personalized and comprehensive care plans.
  • Assisted patients in developing realistic goals for rehabilitation progress through regular evaluations of functional abilities.
  • Contacted family immediately when issues arose with at-home patients in effort to find effective resolutions.
  • Strengthened relationships between home health agencies, hospitals, long-term care facilities by collaborating on best practices for transitions of care.
  • Scheduled appointments and transported patients to medical facilities using personal transportation.
  • Collaborated with interdisciplinary teams for improved patient outcomes and holistic care.
  • Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
  • Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
  • Coordinated with other healthcare team members to support patient needs.
  • Assisted patients with activities of daily living to promote independence.
  • Provided emotional support and kind companionship to patients and families to increase overall wellness.
  • Educated patients and families on disease processes, medications and treatments.
  • Monitored vital signs, developed and implemented care plans, and documented patient progress.
  • Assessed patients' health status and developed individualized care plans to suit needs.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Administered medications and treatments as prescribed by physicians.
  • Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
  • Collaborated with vendors to procure medical equipment, supplies and services.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Educated family members and caregivers on patient care instructions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Managed patients recovering from medical or surgical procedures.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Evaluated patient histories, complaints, and current symptoms.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Monitored patient reactions after administering medications and IV therapies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Recorded details regarding therapies to keep patient charts updated.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.

Education

Bachelor of Arts - Nursing

Carroll College
Helena
05-2010

Skills

  • Chronic disease management
  • Discharge planning
  • HIPAA compliance
  • Multidisciplinary approach
  • Care coordination
  • Home care management
  • Utilization review
  • Case evaluation
  • Clinical assessment
  • Community resources
  • Case management
  • Critical thinking
  • Compassionate and caring
  • Interdisciplinary collaboration
  • Training staff
  • Strong clinical judgment
  • Documentation
  • Patient and family advocacy
  • Decision-making
  • Patient care assessment
  • Attention to detail
  • Preventive health

Timeline

RN Case Manager

Trios Health
03.2025 - Current

RN Field Case Manager

Nuclear Care Partners
11.2024 - 02.2025

Case Manager

Solutions In-Home Care
06.2023 - 11.2024

Registered Nurse

Hanford Home Health
10.2020 - 06.2023

Registered Nurse

Pasco School District
08.2018 - 06.2021

Registered Nurse

Chaplaincy Health Care
09.2017 - 12.2017

Registered Nurse

Kadlec Medical Center
09.2016 - 01.2017

Registered Nurse

Professional Case Management
07.2016 - 09.2017

Registered Nurse

Yakima Valley Memorial Hospital
06.2012 - 08.2015

Registered Nurse

Avail Home Nursing
10.2010 - 06.2012

Bachelor of Arts - Nursing

Carroll College

Certification

**BLS certified

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Nicki Acock