Summary
Overview
Work History
Education
Skills
Certification
Serv Safe Certified, TOP TEN GM of 2023
Timeline
Generic

Nicki Gonzalez

Buffalo,NY

Summary

I've been with the same company/franchise since before KBP investments took it over in 2019. I am driven and pride myself in running a good location and I care about the results I provide for not only myself, but the people above me. I am a people person who also is business driven. I am dependable and Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

4
4
years of professional experience
1
1
Certification

Work History

RGM (Store Manager)

KBP Foods
12.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

High School Diploma -

Sheldon Clark High School
Inez, KY
05.2002

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Schedule Preparation
  • Staff Development
  • Performance Management

Certification

  • CM - Certified Manager Certification

Serv Safe Certified, TOP TEN GM of 2023

I've been serv safe certfied for years.  I know the importance of food saftey and how to implement this onto others.  In 2023, I ran in the top 10 for my company and came out as Number 1 for my district, because of this, I was invited on a trip to Cancun Mexico, where they honored and awarded 10 RGM's for their hard work and dedication.  

Timeline

RGM (Store Manager)

KBP Foods
12.2019 - Current

High School Diploma -

Sheldon Clark High School

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Nicki Gonzalez