Nicki Sutter
Sanford,Michigan
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
Care Builders At Home, LLC
2023.03 - Current
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Improved client satisfaction by addressing concerns and providing prompt resolutions to issues.
- Monitored progress of new hires throughout the onboarding process, providing feedback and guidance as necessary.
- Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.
Owner/Operator
NLS Creative Marketing
2019.11 - 2020.04
- Executed successful product launch campaigns, driving significant growth in vehicle sales
- Developed custom posts for specific campaigns, increasing campaign visibility within target communities on platforms for the Rim Rock Auto Group
- Launched targeted email campaigns that resulted in increased open rates, click-through rates, and lead conversions.
Sales and Marketing Consultant
Self Employed
2011.06 - 2019.11
- Negotiated prices and financing options with clients from start to finish.
- Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
- Worked closely with home sales team to ensure all vehicles for sales were accounted for and properly logged.
- Negotiated contracts and sales terms with new and existing clients
- Maintained relationships with Dealerships in 36 states to empower many record setting liquidation sales.
Co-owner
Budget Auto Sales
2011.05 - 2012.05
- Coordinated efforts between sales staff, managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Responsible for setting up accounts and bidding on vehicles with Manheim, Detroit, Clare, ADESA Auto Auctions
- Procured all necessary documentation to be eligible for a Michigan Sales License
- Provided detailing and mechanic services under a certified Mechanic/Co-Owner
- Optimized social media to list vehicles and boost sales
Education
Criminal Justice
Saginaw Valley State University
University Center, MISkills
- Outcome Accountability
- Document Management
- Staff Development
- Interpersonal Communication
Volunteer Work
Midland United Way 2020 Flood- 1,746 Demolition Hours. 1,117 Rebuilding hours
Great Lakes Bay Veterans Coalition- 546 hours assisting veterans
Cultivate Coffee and Tea, Sanford and Midland Locations- 350 hours constructing building interior and decor
Timeline
Office Manager
Care Builders At Home, LLC
2023.03 - Current
Owner/Operator
NLS Creative Marketing
2019.11 - 2020.04
Sales and Marketing Consultant
Self Employed
2011.06 - 2019.11
Co-owner
Budget Auto Sales
2011.05 - 2012.05
Criminal Justice
Saginaw Valley State University
Similar Profiles
Maria Elvira Restrepo ContrerasMaria Elvira Restrepo Contreras
Office Assistant at Solid Group Home Builders LLCOffice Assistant at Solid Group Home Builders LLC
Glen StoetznerGlen Stoetzner
Owner at Home Builders LLCOwner at Home Builders LLC
Joshua FosterJoshua Foster
Draftsman at MC Home Builders LLCDraftsman at MC Home Builders LLC