Nickiah Sims
Consultant
Los Angeles,CA
Summary
Dynamic Detailed Results-oriented Marketing Specialists Consultant with 15 years of experience in Business and Computer Science Technology. Expert in Logistics and Software sales and Communication promotions with excellent eye for detail. Ability to exceed goals for maximum profit. Known for innovative campaigns and accurate research. Proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results. Extensive knowledge of Customer service, support and satisfaction. Dynamically decisive driven individual with proven history of innovative and effective marketing. Committed to accurate and detailed research. Industrious Marketing Specialist offering 10 years of marketing experience along with a decisive and hardworking approach. Talent for devising creative strategies. Demonstrated knowledge of graphic design, copywriting and project management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Independent Contract Driver/Digital Marketing Consultant
Center For Change And Reconciliation
04.2018 - Current
- Directed and coordinated marketing activities and policies to promote products and services.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Exceeded sales goals 60% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally.
- Identified appropriate marketing channels and target customers for campaigns.
- Collaborated with product development team to effectively modernize and update promotions.
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
- Planned and executed events and marketing programs to increase qualified leads.
- Conducted market research and reported on clients' competition.
- Directed marketing plans for Number+ clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
- Consulted with clients on business issues and developed innovative proposals.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Achieved client vision and marketing objectives by collaborating with various departments.
Substance Abuse Technician Consultant
Center For Change And Reconciliation
03.2016 - 03.2018
- Conducted physical, academic, vocational, mental and other types of evaluations to identify clients' needs and devise rehabilitation plans.
- Performed assessments during treatment to determine progress according to goals.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Devised and enhanced treatment strategies to promote continued progress.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Monitored client progress to make necessary adjustments for client success.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Kept accurate and detailed records to track and document client progress.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
Call Center IT Support Specialist
AnswerConnect
01.2015 - 01.2017
- Communicated customer complaints, requests to management for resolution.
- Evaluated diverse organizations, workflow,system and communicate resources for utilization of all issues.
- Contributed to success of client's organization by improving performance, motivation, job/customer satisfaction, hiring practices, training programs and management systems.
- Achieved and consistently exceeded revenue quota through product and service promotion.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
- Processed debit and credit card and electronic check payments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Driver Consultant
All lnside Resources Access Center
06.2011 - 07.2014
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, ready to start immediately.
- Used database to research, gather, analyze and present data.
- Directed all dispatching, routing and tracking for over 250 fleet vehicles.
- Created and implemented electronic organizational system for storage of staff, vendors certifications and permits up-to-date to appropriate department managers.
- Initiated recruitment for the hiring and training processes.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by my team of drivers adjusting driving in different road and traffic conditions, balancing loads to avoid dangerous driving situations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Software and Digital Marketing Intern
On Time Transportation, Inc.
01.2008 - 01.2011
- Worked alongside global business leader to deploy new training strategies.
- Assisted management with optimizing employee management strategies for areas such as production and safety, facilitating positive healthy and joyful environment.
- Managed contract preparation, signature and closings through pass-off to onboarding team.
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
- Qualified, connected with and converted leads for software solutions.
- Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers.
- Maintained knowledge of market, competitors and individual customers to optimize sales strategies.
- Performed market analysis and researched latest trends.
- Designed and presented social media campaign ideas.
- Created engaging content for Pinterest, Facebook, and Instagram.
Education
Data Analytics - Public Policy Analysis
Cerritos College
Norwalk, CAHigh School Diploma -
East Beverly High
Norwalk, CA03.2016
Associate of Arts - Alcohol Abuse Counseling
California Commission of Alcohol And Drugs
City Of Los Angeles, CA06.2011
Skills
- Marketing and Sales Analysis for Branding
- Campaign development and Management
- Adobe Creative Cloud Design and Development
- Strategic Analytical Planning
- Database Management
- Utilized Fact checking for Customer Demographics
- Analytics and SEO Digital Marketing background
- Employee training
- Budgeting
- Pricing structures
- Social Media Integration
- Social Media Best Practices
- Collect Data
- Reading Comprehension
- Market Behavior
- External Communications
- Data Collection Processes
- Computer Proficiency
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- and helping productiveness in Time frame Collaborated with management to build and implement effective, modem employment policies lmproved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior lmproved project sucoess rates with solid staff coaching, performance monitoring, quality assurance and effective problem resolution Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and tenorist attacks Eliminated discrepancies in financial reporting and record keeping through accurate preparation and management of budgets
Certification
- Supervising and Management Training - 3 years
- Sales Marketing Specialists Certification - 7 years
- Substance Abuse Counselor, Center For Change - 2
- Digital Database Certification, Cerritos Community College - 2 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Independent Contract Driver/Digital Marketing Consultant
Center For Change And Reconciliation
04.2018 - Current
Substance Abuse Technician Consultant
Center For Change And Reconciliation
03.2016 - 03.2018
Call Center IT Support Specialist
AnswerConnect
01.2015 - 01.2017
Driver Consultant
All lnside Resources Access Center
06.2011 - 07.2014
Software and Digital Marketing Intern
On Time Transportation, Inc.
01.2008 - 01.2011
Data Analytics - Public Policy Analysis
Cerritos College
High School Diploma -
East Beverly High
Associate of Arts - Alcohol Abuse Counseling
California Commission of Alcohol And Drugs
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