Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nickie Scholze-Lumsford

Alleyton,TX

Summary

Dynamic Care Coordinator with extensive experience at Texana Center in crisis intervention and patient advocacy. Expertise in developing person-centered safety and recovery plans, ensuring tailored support for each individual. Skilled in resource coordination and emotional support, leading to improved patient outcomes through effective collaboration and conflict resolution. Dedicated to delivering high-quality care in complex environments.

Overview

31
31
years of professional experience

Work History

Care Coordinator - MCOT

Texana Center
Rosenberg, TX
07.2002 - Current
  • Provided crisis intervention services to those who are suicidal, homicidal, or decompensating.
  • Collaborated with multi-disciplinary staff to improve overall patient care.
  • Facilitated referrals to community resources such as housing, transportation, employment opportunities.
  • Explained policies, procedures and services to patients.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Ensured compliance with state regulations related to healthcare service provision.
  • Conducted initial assessments and evaluations of patient's needs.
  • Educated clients on available resources and services within their communities.
  • Provided emotional support to patients dealing with difficult mental health issues.
  • Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
  • Tracked patient improvement, amending treatment strategies accordingly.
  • Provided case management services to ensure the delivery of quality care.
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
  • Investigated and reported to CPS and APS issues relating to patient care and conditions which might hinder patient well-being.
  • Collaborated with interdisciplinary teams to provide comprehensive patient-centered care.
  • Developed person-centered recovery plans based on assessment findings and consumer needs.

Special Education Counselor

Austin County Education Coop.
Sealy, TX
01.1999 - 05.2001
  • Developed and implemented Individualized Education Programs for special needs students.
  • Maintained accurate records of all interactions with students including assessment results, observations and any interventions implemented.
  • Provided crisis intervention services as needed when working with emotionally disturbed or traumatized children.
  • Conferred with teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
  • Provided guidance and counseling services to special needs students in order to assist with academic, social, emotional and behavioral issues.

CPS Investigative Specialist

Texas Department of Protective and Regulatory Services
Brenham, TX
09.1994 - 08.1995
  • Conducted interviews with children and families to gather information about potential abuse cases.
  • Collaborated with local law enforcement and social service agencies to investigate suspected child abuse incidents.
  • Identified appropriate community resources and provided referrals for services.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Interviewed suspects accused of committing acts of child abuse or neglect.
  • Assessed situations involving allegations of physical, emotional, or sexual abuse of minors.
  • Maintained detailed case records, including statements from witnesses and victims.

Education

Master of Arts - Couneling

Sam Houston State University
Huntsville, TX
08-1998

Bachelor of Science - Psychology

Texas A&M University
College Station, TX
12-1993

Skills

  • Crisis intervention
  • Case management
  • Patient assessment
  • Regulatory compliance
  • Client education
  • Resource coordination
  • Emotional support
  • Conflict resolution
  • Patient advocacy
  • Cultural sensitivity
  • Multitasking capacity
  • Problem solving
  • Reliability
  • Hospital coordination

References

References available upon request.

Timeline

Care Coordinator - MCOT

Texana Center
07.2002 - Current

Special Education Counselor

Austin County Education Coop.
01.1999 - 05.2001

CPS Investigative Specialist

Texas Department of Protective and Regulatory Services
09.1994 - 08.1995

Master of Arts - Couneling

Sam Houston State University

Bachelor of Science - Psychology

Texas A&M University

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