Nickie Smith
Nickelsville,VA
Summary
Skilled in customer account management and problem resolution, with proficiency in SAP and inventory control. Proven ability to enhance customer satisfaction through effective communication and support. Seeking to leverage expertise in a new role to drive process improvement and client relations.
Overview
18
18
years of professional experience
Work History
Corporate Account Specialist
Wurth Industry / Northern Safety and Industrial
Church Hill, USA
02.2008 - Current
- Managed customer accounts, monitored activity, and delivered ongoing support to enhance customer satisfaction.
- Provided excellent customer service, exceeding expectations and building rapport.
- Resolved complex customer issues in a prompt and professional manner.
- Delivered timely feedback to customers on account status updates and product information to ensure transparency.
- Strengthened customer loyalty and retention through consistent communication and relationship-building.
- Supported customer accounts and the onsite facility through dedicated customer service.
- Process and confirm purchases through Ariba and SAP
- Receive and maintain inventory for the on-site facility at the customer location
- Executed purchasing and inventory transfers for on-site facility.
- Quality control for the onsite facility
- Prepare the vending reports, process, and complete the needed vending replenishment for all vending machines for the customer locations
- Research and quote item requests (custom, logo, or specialty, etc.)
- Cycle Counting and Inventory Control
- Communicating with vendors
Education
High School Diploma -
Rye Cove High School
Duffield, VA06-1993
Skills
- Research and data management
- Process improvement strategies
- Follow-up and resolution skills
- Quality control and assurance
- Understanding customer needs
- Administrative and clerical support
- Computer proficiency in Microsoft Office
- Client relations and engagement
- Professional telephone demeanor
- Issue resolution and complaint handling
- Credit adjustments and account updates
- Confidentiality in customer data
- Merchandise orders and exchanges
- Store maintenance and organization
- Critical thinking and problem-solving
- Work prioritization and multitasking
- Information security practices
- Effective communication skills
Timeline
Corporate Account Specialist
Wurth Industry / Northern Safety and Industrial
02.2008 - Current
High School Diploma -
Rye Cove High School